Ambulatory Services Representative II-U (Neurology, 40 hours, FT, Days)

Boston Medical Center; Boston (MA); On-site; USD 3,080,000 - 3,755,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) savings matches

Flexible Spending Accounts

Earned time cash out / Paid time off

Job summary

Boston Medical Center is seeking an Ambulatory Services Representative II-U in Neurology. The role coordinates patient access activities, including front desk service, registration, insurance verification, appointment scheduling, and billing support.

The incumbent will manage multiple responsibilities with attention to confidentiality and quality care, interacting with internal teams and patients to ensure smooth workflows in a busy outpatient setting.

Qualifications

• Bachelors or Associates plus experience or HS/GED plus 3+ years relevant experience.
• Excellent English communication and interpersonal skills for patient interactions.
• Demonstrated customer service with judgment and creativity in issue resolution.
• Maintain strict confidentiality of personal/health information.
• Ability to balance multiple priorities in a fast paced setting.
• Strong computer skills and MS Office suite; learning hospital systems if needed.
• Experience with hospital registration and billing systems or ability to learn them.

Responsibilities

• Coordinate front-end customer service and patient registration.
• Verify insurance coverage and manage appointment scheduling.
• Handle charge entry, billing, and managed care tasks.
• Perform administrative duties including forms, phones, filing, and correspondence.

Skills

Customer service

Interpersonal skills

Multi-priority handling

Confidentiality

English communication

Microsoft Office

Problem solving

Education

Bachelor's or Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Job description

Position: Ambulatory Services Representative II-U

Department: Neurology

Schedule: Full Time, 40 hours, FT, Days

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Job Qualifications

• Bachelors degree or Associates plus 1 year relevant experience or HS/GED plus 3+ years relevant experience.
• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/Internet is required.
• Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation & Benefits

Compensation Range: $22.36- $27.26 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.

• benefits (medical, dental, vision, pharmacy)
• contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• earned time cash outpaid time off
• career advancement opportunities
• resources to support employee and family wellbeing

Company Culture

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

Equal Opportunity Statement

Equal Opportunity Employer/Disabled/Veterans Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Compliance & Accommodations

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.