Ambulatory Services Rep II - Epilepsy Monitoring

TCH Medical Center; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

TCH Medical Center in Houston seeks an Ambulatory Services Representative II for the Outpatient Epilepsy Monitoring Unit to be the first contact for patients, providers and staff accessing ambulatory clinics, including virtual visits.

You will handle registration, scheduling, patient orientation to virtual visits when needed, and communicate about arrivals, delays, and clinic processes while maintaining accurate records.

Qualifications

• H.S. Diploma or GED required.
• 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment.

Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient's scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes
• Insurance Authorization/Collecting cash & deposits
• Charge Entry, Billing and Reconciliation
• Customer Service and communication
• Flowmaster and Room Management

Skills

Customer service experience

Clerical experience

Education

High school diploma or GED

Job description

TCH Medical Center in Houston seeks an Ambulatory Services Representative II for the Outpatient Epilepsy Monitoring Unit to be the first contact for patients, providers and staff accessing ambulatory clinics, including virtual visits.

You will handle registration, scheduling, patient orientation to virtual visits when needed, and communicate about arrivals, delays, and clinic processes while maintaining accurate records.