Ambulatory Service Representative, Surgical Vascular Lab

Jobtailor; Worcester (MA); On-site; USD 52,000 - 65,000; Full time

Job summary

Jobtailor in Worcester, MA is seeking an experienced healthcare administrative professional to manage patient appointments, verify demographics and insurance, and collect co-pays in a fast-paced ambulatory setting.

You will assess patient needs, coordinate with providers, and ensure timely consent and billing processes while maintaining professional service and strong communication with patients and staff.

Qualifications

• 3 years of related experience, waived if candidate has an Associate’s or Bachelor's degree.
• Ability to use specialized applications software and computer systems.
• Must be multifunctional and able to work under stressful situations.
• Professional behavior with excellent communication and human relations skills.
• Knowledge of business office procedures and medical terminology preferred.
• Inpatient experience is a plus.
• Experience with scheduling in EPIC is a plus.

Responsibilities

• Performs a variety of complex administrative duties for patients in ambulatory settings for routine or urgent appointments, procedures, tests, and ancillary services.
• Assesses patients’ needs, including financial counseling, interpreter services, social services and refers to appropriate person or area.
• Alerts providers to emergent patient care needs.
• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.

Skills

Patient Scheduling

Financial Counseling

Medical Terminology

EPIC Experience

Excellent Communication Skills

Education

Associate or Bachelor's degree

Tools

Specialized Software

Computer Systems

Job description

• Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.
• Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
• Alerts providers to emergent patient care needs.
• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.

Requirements

• 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
• Requires the ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies, professional behavior and excellent communication and human relations skills.
• Preferred: Knowledge of business office procedures and medical terminology/procedures preferred.
• Experience working in the inpatient environment is a plus.
• Experience with scheduling in EPIC is a plus.

Core Competencies

Demonstrates expertise in patient scheduling, financial counseling, and medical terminology while maintaining professional behavior and excellent communication skills in a fast-paced healthcare environment.

Highest-signal resume keywords

• Patient Scheduling
• Financial Counseling
• Medical Terminology
• EPIC Experience
• Excellent Communication Skills

ATS Optimization Keywords

Hard Skills

• Administrative Duties
• Patient Care Assessment
• Insurance Verification
• Consent Authorization
• Co-Payment Collection

Soft Skills

• Professional Behavior
• Human Relations Skills
• Multifunctional Ability
• Stress Management

Industry Keywords

• Ambulatory Care
• Inpatient Environment
• Business Office Procedures

Tools & Technologies

• Specialized Applications Software
• Computer Systems