Ambulatory Service Representative - Specialty OB GYN

CHRISTUS Children's; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CHRISTUS Children's in San Antonio seeks an experienced administrative professional to support patients with routine and urgent appointments, medical procedures, tests, and related services in an ambulatory setting.

This role assesses patient needs, coordinates with providers, staff, and departments, handles billing-related tasks, and ensures accurate records while maintaining a compassionate, organized, and compliant workflow.

Qualifications

• 1+ year of customer service experience preferred.
• Experience with medical office terminology preferred.
• Proficient with standard office software and systems.

Responsibilities

• Receives and directs calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and tests.
• Prioritizes appointments to optimize patient care and use of staff and facilities.
• Handles urgent patient care calls and may alert providers to emergent symptoms.
• Schedules urgent care appointments as needed.
• Greets patients for scheduled or urgent appointments.
• Verifies patient demographics and insurance information.
• Collects co-payments when applicable.
• Obtains signatures for treatment authorization and billing information.
• Obtains prior authorizations from insurers as needed.
• Ensures pre-authorization, pre-certification, and referrals are obtained.
• Verifies eligibility for procedures or tests.

Skills

Customer service

Multitasking

Written and verbal communication

Proficient in software and computer

Education

High School Diploma or GED

Job description

Summary

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Summary

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients’ prior authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Verifies eligibility for procedures or tests from various health care institutions
• Reviews and audits billing discrepancy reports and research errors for resolution
• Maintains accurate and timely records, logs, charges, files, and other related information as required
• Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
• Prepares special reports or spreadsheets for physicians as requested
• Complies with established departmental policies, procedures and objectives
• Complies with all health and safety regulations and requirements
• Contributes to maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
• Performs other duties as required.

Requirements

Education/Skills

• High School Diploma or GED
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multitask and work under stressful situation
• Effective written and verbal communication skills

Experience

• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Licenses, Registrations, or Certifications

• None

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time