Ambulatory Service Representative - Specialty Cardiovasular Surgery

CHRISTUS Health; Freiheit (TX); In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

CHRISTUS Health in Texas seeks an experienced administrative assistant for ambulatory care settings. You will handle front-desk duties, coordinate appointments, tests, and procedures across providers, and assist with financial counseling and insurance information.

Ideal candidates have at least 1 year of customer service in a medical office, strong IT skills, and excellent communication. Work hours are 8 AM–5 PM, Monday through Friday, full-time on site.

Competenze

• High School diploma or GED required.
• Experience with medical office terminology preferred.
• Strong communication and multitasking skills.
• Proficient with software and computer systems.

Mansioni

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatments by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Verifies patient demographics and insurance information
• Collects co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Assists with prior-authorizations for procedures and tests as needed
• Maintains accurate records and logs and handles billing discrepancies

Conoscenze

Software proficiency

Office terminology

Multitasking under pressure

Clear written and verbal communication

Formazione

High School Diploma or GED

Descrizione del lavoro

Summary:

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities:

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required

Requirements:

Education/Skills

• High School Diploma or GED
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
• Effective written and verbal communication skills

Experience

• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Licenses, Registrations, or Certifications

• N/A

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time