Ambulatory Service Representative - Orthopedic

CHRISTUS Health; San Antonio (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

CHRISTUS Santa Rosa Hospital - Westover Hills in San Antonio, TX, seeks an experienced administrative professional to support patient scheduling and office operations in an ambulatory setting.

Responsibilities include coordinating appointments, managing insurance and demographics, collecting co-pays, and ensuring accurate records. A high school diploma and proficiency with software are required; hospital/medical office terminology experience is preferred.

Qualifications

• High School Diploma or GED.
• Proficient in software and computer systems.
• Knowledgeable of business office terminology / procedures.
• Ability to multi task and work under stressful situation.
• Effective written and verbal communication skills.
• 1+ year of customer service experience required.
• Experience with medical office terminology preferred.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities.
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns.
• Schedules urgent care appointments as needed and directed by physician.
• Greets patients for scheduled and/or urgent care appointments and procedures.
• Verifies patient demographic and insurance information.
• Collect co-payments from patients upon arrival when applicable.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed.
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Verifies eligibility for procedures or tests from various health care institutions.
• Reviews and audits billing discrepancy reports and researches errors for resolution.
• Maintains accurate and timely records, logs, charges, files, and other related information as required.
• Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff.
• Prepares special reports or spreadsheets for physicians as requested.
• Complies with established departmental policies, procedures and objectives.
• Complies with all health and safety regulations and requirements.
• Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors.
• Performs other duties as required.

Skills

Customer service

Communication

Multitasking

Office software

Education

High School Diploma

Job description

Description

CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 253-bed hospital serving the fastest- growing area of San Antonio. Specialized care includes orthopedic and surgical care with advanced spine surgery, Intensive Care, complex neurology for treating stroke and other neurovascular issues, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, women’s services, a newborn nursery, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, emergency services, and more. The campus also boasts an Outpatient Imaging Center, an Ambulatory Surgery Center, and four medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.

Description

CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 253-bed hospital serving the fastest- growing area of San Antonio. Specialized care includes orthopedic and surgical care with advanced spine surgery, Intensive Care, complex neurology for treating stroke and other neurovascular issues, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, women’s services, a newborn nursery, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, emergency services, and more. The campus also boasts an Outpatient Imaging Center, an Ambulatory Surgery Center, and four medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.

Summary

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities

• Receives and directions phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Verifies eligibility for procedures or tests from various health care institutions
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Maintains accurate and timely records, logs, charges, files, and other related information as required
• Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
• Prepares special reports or spreadsheets for physicians as requested
• Complies with established departmental policies, procedures and objectives
• Complies with all health and safety regulations and requirements
• Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
• Performs other duties as required.

Requirements

• High School Diploma or GED
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
• Effective written and verbal communication skills
• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time