Ambulatory Service Representative I

BMC Company 100; Boston (MA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Benefits (medical, dental, vision, Rx)

Flexible Spending Accounts

403(b) savings matches

Earned time cash out

Paid time off

Career advancement opportunities

Wellbeing resources

Job summary

Boston Medical Center is seeking an Ambulatory Service Representative I to coordinate patient access functions, including front-end service, registration, insurance verification, appointment scheduling, and related administrative duties in the Ambulatory Float Pool.

The role is part-time per diem day/evening within the department, requiring an Associate degree or HS/GED with two years of relevant experience, and a patient‑centered approach in a clinical setting.

Qualifications

• Associates degree or HS/GED with 2+ years clinical/front desk experience.
• Experience in a clinical setting preferred.
• Knowledge of MPI and registration processes.

Responsibilities

• Reception and customer service.
• MPI registration demographics.
• Visit management and appointment scheduling.
• Insurance verification.
• Co-payment collection.
• Front-end registration/insurance edits.
• Pre-authorization and referrals.
• Referral work lists.
• Administrative duties.
• Other related duties.

Skills

Reception

MPI registration

Appointment scheduling

Insurance verification

Co-payment collection

Pre-authorization

Referral coordination

Customer service

Administrative duties

Education

Associates degree

HS/GED + 2 years experience

Job description

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc). Position: Ambulatory Service Representative I Department: Ambulatory Float Pool Schedule: PartTime (PerDiem Day/Eve-SEIU)

ESSENTIAL DUTIES & RESPONSIBLITIES:

• Reception & customer service
• creating or verifying Master Patient Index (MPI) registration demographics
• visit management
• appointment scheduling (including consults, tests, in‑office procedures, follow‑up visits and cross‑booking interpreters, social services, radiology, etc)
• insurance/coverage verification
• co‑payment collection
• front‑end review and correcting registration & insurance edits
• pre‑authorization, referral coordination and referral reconciliation
• Referral work lists
• Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc)
• Other related duties as needed

JOB REQUIREMENTS:

• Education: Associates degree (or equivalent) or HS/GED plus at least two years relevant experience
• Experience: Experience working in a clinical setting preferred

Compensation Range: $20.53- $25.02 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.

BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

• benefits (medical, dental, vision, pharmacy)
• contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• earned time cash out
• paid time off
• career advancement opportunities
• resources to support employee and family wellbeing

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to [e-mail] or call 617‑638‑8582 to let us know the nature of your request.

Boston Medical Center participates in the Electronic Employment Verification Program. As an E‑Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

BMC requires all staff to be vaccinated against COVID‑19 and flu, as well as receive a booster dose of the COVID‑19 vaccine.