Ambulatory Service Representative I

Boston Medical Center Corporation; Boston (MA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Flexible spending accounts

Job summary

Boston Medical Center seeks an Ambulatory Service Representative I for its Ambulatory Float Pool. The role coordinates ambulatory patient access, including front desk service, patient registration, MPI, and visit management.

You will schedule appointments, verify insurance, collect co-pays, and support referrals. The position is part-time per diem (Day/Eve-SEIU) and requires an associates degree or HS/GED with relevant experience.

Qualifications

• Associates degree or HS/GED with 2+ years relevant experience.
• Experience in clinical setting preferred.

Responsibilities

• Perform administrative duties to ensure department function, including reception and customer service.
• Create or verify Master Patient Index (MPI).
• Handle registration demographics and visit management.
• Schedule appointments including tests, procedures, and cross-booking services.
• Verify insurance/coverage and collect co-payments.
• Review and correct registration/insurance edits; process pre-authorizations and referrals.

Skills

Reception / Front desk

MPI creation

Registration demographics

Appointment scheduling

Insurance verification

Co-payment collection

Phone handling

Customer service

Microsoft Office (Word, Excel, Outlook

Billing systems familiarity

Education

Associates degree

HS/GED + 2 years relevant experience

Tools

MS Office

Hospital registration & billing systems

Job description

POSITION SUMMARY

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position

Ambulatory Service Representative I

Department

Ambulatory Float Pool

Schedule

Part Time (Per Diem Day/Eve-SEIU)

ESSENTIAL DUTIES & RESPONSIBLITIES

• Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
• Reception & customer service
• creating or verifying Master Patient Index (MPI)
• registration demographics
• visit management
• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc)
• insurance/coverage verification
• co-payment collection
• front-end review and correcting registration & insurance edits
• pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).
• Other related duties as needed.

JOB REQUIREMENTS

EDUCATION

• Associates degree (or equivalent) or
• HS/GED plus at least two years relevant experience.

EXPERIENCE

• Experience working in a clinical setting preferred.

KNOWLEDGE AND SKILLS

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required.
• Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range:

$20.53- $25.02

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans