Ambulatory Practice Manager — Patient Experience & Operations Lead

University of Rochester; United States; On-site; USD 79,515,000 - 107,337,000; Full time

Job summary

University of Rochester seeks an experienced administrator to manage a mid-size ambulatory practice within the Medicine department. The role focuses on optimizing patient flow, high-quality service, staff leadership, and budget-conscious operations.

The position oversees non-clinical staff, payroll processes, and performance evaluations, ensuring compliance with accreditation and financial goals. Strong leadership and communication skills are essential.

Qualifications

• Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team.
• Responsible for performance management of all non-clinical staff.
• Recruiting, hiring, orientation, training, development and evaluation of staff.

Responsibilities

• Implements procedures for enhancing service quality and enforces office policies.
• Establishes and maintains efficient patient flow and staffing.
• Schedules regular office meetings and ensures proper registration and pre-verification processes.
• Manages payroll input and weekly staffing schedules.
• Oversees budget considerations and cost reduction initiatives.
• Acts as patient relations advocate and ensures patient satisfaction metrics.

Tools

Payroll software

Job description

University of Rochester seeks an experienced administrator to manage a mid-size ambulatory practice within the Medicine department. The role focuses on optimizing patient flow, high-quality service, staff leadership, and budget-conscious operations.

The position oversees non-clinical staff, payroll processes, and performance evaluations, ensuring compliance with accreditation and financial goals. Strong leadership and communication skills are essential.