Ambulatory Practice Manager, Barre Health Center

UMass Memorial Medical Group; Barre (MA); On-site; USD 111,000 - 200,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Medical Group in Barre, MA is seeking an Ambulatory Operations Manager to oversee Pediatrics, Family Medicine, Laboratory Services and Radiology. This exempt role requires ambulatory practice management and lab/imaging experience, with daily oversight of patient care and staff.

Schedule is Monday to Friday, 8:00 am–4:30 pm, 40 hours weekly. The Manager partners with Medical Director and senior leaders to execute strategic plans, manage budget to target, ensure high quality care,

Qualifications

• Ambulatory practice management experience required.
• Lab and Imaging experience required.
• In conjunction with Medical Director and leadership, responsible for strategic plan execution and daily operations.

Responsibilities

• Ensure staff adhere to system policies for nursing care standards.
• Coordinate clinical practice and deployment of clinic resources.
• Develop Scope of Service and Plan of Care for the identified area.
• Mentor and coach staff to build a cohesive service-focused team.
• Monitor staff competence and continuing education participation.
• Conduct daily patient care rounds to assess needs and ensure safety and quality.
• Direct continuity of care across patient plans and ensure family-centered care.
• Create and sustain a collaborative, patient-focused environment for clinical excellence.
• Delegate responsibilities to clinical staff and coordinators as appropriate.
• Implement patient care standards, policies and procedures.
• Maintain a safe, positive work environment for patients, visitors, and staff.
• Ensure clinic standards align with compliance requirements.
• Identify operational workflow opportunities and implement improvements.
• Partner with Physician Leaders to ensure efficient clinic operations.
• Improve access including scheduling and support processes.
• Review metrics and develop action plans based on ambulatory data.
• Ensure efficient daily operations and staffing across assigned units.

Job description

Exemption Status:

Exempt

Hiring Range:

$111,384.00 - $200,491.20 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours: 8:00am-4:30pm

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 10010 - 4260 Barre Health Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Manager will oversee operations and provide leadership across Pediatrics, Family Medicine, Laboratory Services, and Radiology, supporting staff, workflows, and the delivery of high-quality patient care.

Ambulatory practice management experience required

Lab and Imaging experience required

In conjunction with the Medical Director, Division Chief, Ambulatory Physician Leader (APL) and the Sr. Director, Ambulatory Operations, the Manager is responsible for strategic plan execution, daily planning, organizing, directing, coordinating and evaluating the activities for one or more ambulatory clinics or units. Assures the efficient day-to-day operational function of assigned areas to ensure that quality care, efficient workflow, and high patient satisfaction are provided. Plans, organizes, directs and monitors daily clinic performance. The Manager ensures that staff adheres to system policies and procedures including ambulatory care standards and regulatory agencies. The Manager participates in the development of and manages the budget to target, oversees day-to-day operations of the resources (human and material), space and equipment, patient registration, scheduling, office operations, charge capture, physician relations, and the general business functions of the areas.

I. Major Responsibilities:

Clinical Practice - For Blood Donor Room, Endoscopy, and Transplant Services Only:

• 1. Ensure that staff adhere to system policies and procedures for nursing care standards in collaboration with the Chief Nursing officer and Ambulatory Physician Leader as necessary.
• 2. Coordinates clinical practice and deployment of resources at the clinic level to ensure ongoing implementation of processes and adherence to standards.
• 3. Develops Scope of Service and Plan of Care for the identified area. Submits to senior leadership for approval.
• 4. Assists staff with the development of a cohesive, service-oriented team, and serves as a role model, mentor, coach/facilitator.
• 5. Monitors competence of staff and ensures education to complete required competencies. Monitors continuing education participation.
• 6. Conducts daily patient care rounds, assessing patient care requirements and monitoring nursing and ancillary staff performance to achieve safe, cost effective and quality patient care.
• 7. Directs the oversight of clinical practice through continuity of patient care assignments to optimize the patient plan of care.
• 8. Ensures a plan of care is established, coordinated, and delivered to each patient and family.
• 9. Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.
• 10. Delegates appropriate responsibilities to others including, but not limited to, clinical coordinators, APC's, Resource Nurses, Educators, LPN's, PCA's, Tech's, ASR's and others.
• 11. Implements patient care standards, policies and procedures.
• 12. Ensures a positive work environment that is safe for patients, visitors, and staff.
• 13. Ensures clinic-based standards of care are in accordance with departmental, organizational and/or compliance related standards.

Operations:

• 1. Identify operational workflow opportunities and implement improvements.
• 2. Partners with Physician Leaders to ensure effective clinic or unit operations.
• 3. Identify and implement access improvements including but not limited to phones, schedules, support staff process etc.
• 4. Reviews and develops action plans based on ambulatory metrics.
• 5. Assures the efficient daily operations of assigned units/clinics, including appropriate staffing, appropriate use of su