Project Manager, Patient and Family Experience, 40 Hour, Days

UMass Memorial Medical Group; Worcester (MA); On-site; USD 68,000 - 123,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Medical Group is seeking a skilled project manager to lead enterprise-wide improvement initiatives within the hospital system. The role supports department and hospital-wide projects, guiding teams, timelines, and deliverables.

This exempt, full-time position offers a salary range with a potential signing bonus; final offer depends on interview assessment and internal equity considerations. Typical schedule is Monday–Friday, 8:30 AM to 5:00 PM, with a 40-hour work week, and a cost

Responsibilities

• Designs system-wide improvement projects and supports department initiatives.
• Manages projects to completion with plan, timeline and deliverables.
• Establishes metrics and adjusts activities for success.
• Creates project communications and reports for leaders.
• Delivers presentations on projects at department or hospital level.

Job description

Exemption Status:

Exempt

Hiring Range:

$68,369.60 - $123,073.60 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30 AM - 5:00 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10030 - 6220 Patient Experience

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

• 1. In collaboration with hospital and department stakeholders, designs Medical Center or Medical Group -wide improvement projects and initiatives as well as department-specific projects, and provides support as necessary.
• 2. Effectively manages projects to completion, including establishing team, project plan, timeline and clearly identifies deliverables.
• 3. Establishes and implements project metrics, adjusting team activities as necessary to ensure success of the project.
• 4. Escalates barriers as appropriate to ensure timely and measurable success of the project
• 5. Creates regular project communications materials for key constituencies; prepares reports for department leaders and stakeholders. Analyzes and produces compelling reports for internal audiences.
• 6. Develops and delivers presentations related to projects at the department or hospital level for informational and/or promotional purposes.
• 7. Evaluates and recommends vendors for the potential purchase of services or products as needed for project development or management; evaluates and pilots services and products; partners with leadership to make and implement selections.
• 8. Serves as a resource and advisor to department staff and hospital leaders regarding project management in their assigned areas and including relevant tools and practices.
• 9. Identifies best practices and overcomes barriers to implementing improvement initiatives. Advises on best practices and implementation tactics; serves as resource to frontline staff and managers, providing support as needed.
• 10. Utilizes various metrics to evaluate the progress of applicable programs and initiatives. Serves on designated organizational committees with the purpose of providing a broad perspective.
• 11. Works independently on projects, while adhering to system supported project management principles, including visual and daily management systems.
• 12. Report, analyze, and synthesize data from reporting systems for communications and for project direction.
• 13. Recommends and contributes to the development of appropriate educational materials and collaborates with administrative and clinical personnel regarding initiatives.
• 14. Facilitates open communication with families and professionals and work collaboratively to design, implement and evaluate improvement efforts.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.