Ambulatory Access Pro: Registration & Scheduling

Nationwide Children's Hospital; North Carolina; On-site; USD 32,000 - 44,000; Full time

Job summary

Nationwide Children's Hospital is seeking a customer-focused Registration Clerk to greet and register patients, answer calls, and schedule appointments. You will collect accurate patient demographics, insurance and physician details, and ensure eligibility for services.

The role requires strong computer and administrative skills, with CPR certification as required by the position. Prior health care exposure is preferred, and you may assist in onboarding new staff.

Qualifications

• Must have a high school diploma or equivalent; associate degree preferred.
• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills are required.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated; communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met; instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable; instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.
• CPR certification (based on position and as determined by manager).
• One year of health care experience, preferred.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Nationwide Children's Hospital is seeking a customer-focused Registration Clerk to greet and register patients, answer calls, and schedule appointments. You will collect accurate patient demographics, insurance and physician details, and ensure eligibility for services.

The role requires strong computer and administrative skills, with CPR certification as required by the position. Prior health care exposure is preferred, and you may assist in onboarding new staff.