Access Representative - Neurosurgery

Mosaic Life Care; Saint Joseph (MO); On-site; USD 2,204,000 - 2,755,000; Full time

Job summary

Mosaic Life Care is seeking an Access Representative to support clinic operations as a receptionist and data-entry specialist. The role focuses on collecting and safeguarding patient information and facilitating smooth patient care and follow-up.

Responsibilities include appointment coordination, data entry, and communication with patients and staff. The position requires a high school diploma and offers on-site work with some flexibility in hours.

Qualifications

• H.S. Diploma or GED/HiSET required.
• Associate degree or business college certificate preferred.
• Experience in computer data entry, customer service, collections and medical record responsibilities preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Schedules, reschedules, and cancels patient appointments; performs check in/out functions.
• Enters patient data into computer systems accurately and completely.
• Communicates with patients regarding appointments and forms.
• Prepares release of information and consent forms as required.
• Answers phones and acts as receptionist for patients and staff.
• Relays information between patients, providers, and staff.
• Coordinate scheduling with Ancillary Departments when needed.
• Maintain confidentiality of patient and hospital information.
• Attend departmental meetings.
• Handle payments and daily reconciliation.

Skills

Data entry

Customer service

Medical terminology

Education

H.S. Diploma (GED/HiSET)

Associate degree or business college certificate

Tools

Computer systems

Job description

Job Description

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider's office to support patient care delivery and follow up.

Job Description

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider's office to support patient care delivery and follow up.

Responsibilities

• Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative. Performs check in and check out functions in clinic.
• Enters patient data into computer systems accurately and completely. This includes patient registration, medical record assignment, and visit creation.
• Communicates with patients regarding appointments, completion of insurance forms, medical releases and other documentation.
• Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers.
• Answers the phones, makes necessary calls and acts as a receptionist for patients, visitors, providers and hospital staff.
• Receives and relays information to providers, nursing personnel, patients, family members and visitors by acting as a communication liaison.
• Contacts other departments for orders received if STAT or NOW. Assist in scheduling with Ancillary Departments when necessary.
• Assures confidentiality of information regarding patients, hospital personnel, and medical staff.
• Attends departmental meetings/in-services.
• Requests payment, balances receipts for deposit, prepares deposit, reconciles daily charge tickets.
• Other duties as assigned

Education

• H.S. Diploma - GED or HiSET equivalent - Required
• Associate's Degree - Or business college certificate - Preferred

Work Experience

• Computer data entry, customer service, collections and medical record responsibility experience - Preferred
• Knowledge of medical terminology - Preferred

Licenses and Certifications

• Upon Hire

Travel Requirements

• Must be able to travel between various system facilities and off-site locations as needed. - Required

Starting rate $16.00

Essential Technical/Motor Skills

• Inputting data, basic bookkeeping.
• Ability to communicate with all customers, physicians and caregivers.
• Ability to answer multi telephone lines, type, file and handle money.

Interpersonal Skills

• Must be courteous
• Work in a professional, caring manner with internal and external customers
• Have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything.

Essential Physical Requirements

• Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch.
• Must have the ability to lift and/or move up to 10 to 25 pounds.

Essential Mental Abilities

• Comprehend and understand physician orders, medical terminology, and staff requests.
• Follow policy and procedures; disseminate information and/or instructions to the appropriate person(s).
• Prioritize work assignments and follow through to completion.
• Ability to manage stress and remain calm in a fast paced environment.

Essential Sensory Requirements

• Visual-read orders, instructions, analyze charts.
• Hearing-answered telephone, take direction from staff and response to inquiries from patients.

Exposure to Hazards

• Electrical output of personal computer, eye and neck strain.