Ambulatory Patient Access Rep - Float

Nationwide Children's Hospital; Columbus (OH); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Benefits eligible

Résumé du poste

Nationwide Children’s Hospital in Columbus, OH, is seeking a full-time Front Desk/Patient Access Specialist to greet and register patients, answer calls, schedule appointments, and pull/file charts as needed.

Requires a high school diploma; an Associate’s degree is preferred. CPR certification may be required. On-site role with travel to multiple primary care locations in Columbus; strong computer and administrative skills and healthcare experience are preferred.

Qualifications

• High School Diploma or equivalent required; Associate's degree preferred.
• Excellent customer service and communication abilities.
• Experience with patient registrations, insurance information, and scheduling.

Responsabilités

• Greets and registers patients and families courteously.
• Answers telephone calls, schedules appointments, and pulls/files medical charts as needed.
• Ensures accurate demographic, insurance, and physician information during registrations.
• Screens patient data for insurance eligibility and explains requirements to customers.
• Informs customers of insurance pre-certification and referral requirements.
• Identifies self-pay patients and refers them to financial assistance when applicable.
• Maintains open communication with all Patient Access and clinical staff.

Connaissances

Customer service

Administrative skills

Formation

High School Diploma or equivalent

Associate's Degree

Description du poste

Overview:

Fulltime, benefits eligible role

Monday - Friday 7:30am to 4:00pm.

Required to float to various primary care locations within Columbus.

Job Description Summary:

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description:

Essential Functions:

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement:

• High School Diploma or equivalent, required.
• Associate's Degree, preferred.

Licensure Requirement:

(not specified)

Certifications:

CPR certification (based on position and as determined by manager).

Skills:

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience:

One year of health care experience, preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:

Able to multi-task within in a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet