Ambulatory Patient Access Representative - Grove City

Nationwide Children's Hospital; Belington (WV); Vor Ort; USD 36.000 - 42.000; Vollzeit

Zusammenfassung

Nationwide Children’s Hospital is seeking a friendly Registration Clerk to greet and register patients, verify demographics and insurance, and schedule appointments. You will collect and confirm information, ensuring accurate data entry and eligibility checks for patient stays and visits.

In this role you will support multiple departments, coordinate with clinical staff, and help patients navigate the admission process.

Qualifikationen

• Demonstrates basic computer skills and ability to navigate current systems
• Strong administrative skills required for patient access workflows
• Experience in healthcare settings is preferred but not required

Aufgaben

• Greets and registers patients in reception and registration areas
• Answers phone calls and schedules appointments
• Obtains and verifies demographic, insurance and physician information
• Screens data for insurance eligibility and pre-certification requirements
• Maintains open communication with departments and clinical staff
• Assists in onboarding new staff and orienting trainees

Kenntnisse

Demonstrated computer skills

Strong administrative skills

Ausbildung

High School Diploma or equivalent

Associate’s Degree, preferred

Jobbeschreibung

Overview:

Full time, benefits eligible role

40 Hours per week

Sun 11:30am - 8:00pm

Mon 1:30pm - 10:00pm

Tues1:30pm - 10:00pm

Wed 1:30pm - 10:00pm

Thur 1:30pm - 10:00pm

Job Description Summary:

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description:

Essential Functions:

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement:

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement:

(not specified)

Certifications:

CPR certification (based on position and as determined by manager).

Skills:

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience:

One year of health care experience, preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:

Able to multi-task within in a stressful environment.

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”