Ambulatory Patient Access Rep-Northland

Nationwide Children's Hospital Inc; Columbus (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks a Full-time Patient Access Clerk to greet and register patients, answer calls, schedule appointments, and file medical charts.

Requires a High School Diploma or equivalent; Associate’s degree preferred. CPR certification; strong computer and administrative skills; at least one year of health care experience preferred. Valid Ohio driver’s license and proof of auto insurance required. 8:00am–4:30pm shift; EOE.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification required or as determined by manager.

Responsibilities

• Greet and register patients.
• Answer telephone calls and schedule appointments.
• Pull and file medical charts as indicated.
• Ensure patient insurance eligibility and pre-certification requirements are met.
• Coordinate with departments and clinical staff in Patient Access.

Skills

Computer skills

Administrative skills

Customer service

Education

High School Diploma or equivalent

Associate’s Degree preferred

Job description

**Overview:**Fulltime, benefits eligible roleShift hours will be 8:00am - 4:30pmValid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines. **Job Description Summary:**Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.**Job Description:****Essential Functions:*** Provides excellent customer service to patients and families by applying best practices and standard operating procedures.* Interviews and registers patients in registration areas that report up through Patient Access.* Obtains accurate demographic, insurance, and physician information on registrations.* Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.* Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.* Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.* Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.* Assists in the shadowing/precepting of new employees. **Education Requirement:*** High School Diploma or equivalent, required.* Associate’s Degree, preferred. **Licensure Requirement:**(not specified) **Certifications:**CPR certification (based on position and as determined by manager). **Skills:*** Demonstrated computer skills with the ability to navigate most current technology systems.* Strong administrative skills. **Experience:**One year of health care experience, preferred. **Physical Requirements:**OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) \\*additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Bend/twist, Biohazard waste, Patient EquipmentCONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking **Additional Physical Requirements performed but not listed above:**Able to multi-task within in a stressful environment. \"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"