Ambulatory Patient Access Rep-Northland

Nationwide Children's Hospital; Columbus (OH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Nationwide Children’s Hospital in Columbus, OH is seeking a Full-time Registration Specialist to greet and register patients, answer calls, schedule appointments, and file charts. You will collect demographic and insurance information, verify eligibility, and ensure pre-certification requirements are met with a strong emphasis on customer service.

The role requires a High School Diploma, CPR certification, and at least one year of health care experience; an Associate’s Degree is preferred, and

Qualifikationen

• Demonstrated computer skills navigating current systems.
• Strong administrative skills.
• One year of health care experience preferred.

Aufgaben

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls/files medical charts as indicated.
• Interviews and registers patients in registration areas.
• Obtains accurate demographic, insurance, and physician information.
• Screens customer data to verify insurance eligibility and communicate differences.
• Ensures insurance pre-certification and physician referral requirements are met.
• Identifies self-pay patients and refers to financial assistance when applicable.
• Maintains open communication with all departments and clinical staff.

Kenntnisse

Computer skills

Administrative skills

Ausbildung

High School Diploma

Associate’s Degree

Jobbeschreibung

Overview

Fulltime, benefits eligible role
Shift hours will be 8:00am - 4:30pm
Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"