Ambulatory Patient Access Rep- Autism

10 Nationwide Children's Hospital; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH, is seeking a friendly patient access associate to greet and register patients, answer calls, and schedule appointments.

You will collect demographic, insurance, and physician information, ensure eligibility for insurance, review pre-certifications, and guide patients on requirements.

Strong administrative and computer skills, CPR certification as needed, and prior healthcare experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• CPR certification may be required depending on position.

Responsibilities

• Greet and register patients.
• Answer telephone calls and schedule appointments.
• Pull and file medical charts when indicated.
• Provide excellent customer service to patients and families.
• Interview and register patients in registration areas.
• Obtain accurate demographic, insurance, and physician information.
• Screen data to ensure insurance eligibility and pre-certification requirements.
• Instruct customers on requirements and assist in identifying self-pay patients for financial assistance.
• Maintain open communication with other departments and clinical staff.
• Assist in shadowing/precepting of new employees.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate degree preferred

Job description

Overview

M-W: Mon- 830-3p, Tues 11-6p and W: 10-6p Week one : Monday-Friday 8am-4:30 pm for training

Job Description

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required. Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above

Able to multi-task within in a stressful environment.

EOE M/F/Disability/Vet

EOE M/F/Disability/Vet

About Nationwide Children's Hospital

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud.