Ambulatory Nurse Triage

Orlando Health; Orlando (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

Orlando Health is seeking an Ambulatory Triage Nurse (RN) to work full-time from home, assisting patients with acute concerns via high-volume calls. The role requires nursing experience, current licensure, and the ability to work independently in a fast-paced environment, ensuring patient care and satisfaction.

Benefits

Flexible work arrangement

6 Major holidays off

Qualifications

• 3 years of RN experience needed.
• Maintains current RN license in Florida.
• Maintains current BLS certifications.

Responsibilities

• Handle high-volume calls from patients and medical facilities.
• Provide guidance and instruction over the phone 100% of the time.
• Develop and coordinate care plans based on patient calls.

Skills

Critical thinking

Communication skills

Customer service

Time management

Education

Graduate of an approved school of nursing

Tools

Epic

Microsoft Office

Job description

6 days ago Be among the first 25 applicants

• Full time 40 hours, Monday through Friday, 8:00am to 4:30pm or 8:30am to 5:00pm
• Work from home, remote position
• No work on weekends (Saturday and Sunday)
• No on-call schedule
• 6 Major holidays off (Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
  
  

Position Summary

RN, AMBULATORY TRIAGE - JOI

Jewett Orthopedics Institute

• Full time 40 hours, Monday through Friday, 8:00am to 4:30pm or 8:30am to 5:00pm
• Work from home, remote position
• No work on weekends (Saturday and Sunday)
• No on-call schedule
• 6 Major holidays off (Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
  
  

and New Years Day).

Position Summary

Under the direction of the Nurse Manager, Practice Manager and/or Practice Supervisor and as a member of the Care Team, the

Ambulatory Triage Nurse (RN) will be responsible for handling high-volume calls from patients, medical facilities, and healthcare

agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and coordination that

warrant timely triage by a nurse. This position includes a flexible work arrangement of work from home after onsite in the call center

for designated period. Working hours and locations vary based on department.

Qualifications

Education/Training

• Graduate of an approved school of nursing.
  
  

Licensure/Certification

• Maintains current RN license in the State of Florida.
• Maintains current BLS certifications.
  
  

Experience

3 years of RN experience is needed to triage the phone calls due to the nature of the calls we receive which are mostly for acute pain, wound care, infection, rule out DVT and symptom management pre- and post-surgery.

Responsibilities

• Working at desk, and computer with phone headset 8 hrs a day (provided for TM)
• No direct patient care.
• We instruct/educate over the phone 100% of the time. We may not have physical contact with the patient but, still do patient care over the phone.
• Preferred proficiency with Epic (charting system) and Microsoft Office.
• Orientation can take up to 3 months and it will be at a call center. Can be taken off early.
  
  

Essential Functions

• Triages and provides thorough and sounds assessments of incoming urgent and non-emergent patient calls with acute symptoms, acting as an extension of the provider.
• Communicates and coordinates with the specialty and/or providers, or whom he/she designates, on patient care as needed.
• Provides guidance and instruction on acute intervention of stable and unstable patients over the phone using the nursing process.
• Develops, coordinates implementation of, and evaluates a plan of care for each call presented using Schmitt-Thompson protocols.
• Documents all call inquiries according to Orlando Health policies and procedures.
• Demonstrates the knowledge and critical thinking skills necessary to provide developmental, cultural, and age-appropriate care.
• Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance.
• Demonstrates proficiency in multiple technology programs used by Orlando Health.
• Demonstrates interpersonal and communication skills with office staff, nurses, providers, contact center team, and leaders.
• Proficiencies in recognizing a change in patient status and need to escalate care. Coordinates with provider or nurse leader as needed.
• Assists with scheduling patients in a same day/next day appointment spot when indicated by disposition and level of care indicated.
• Adheres to the standards required in the role in regard to break times and phone time as well as weekend and holiday requirements.
• Provides patient services with the ultimate goal of providing the highest level of quality care and customer service.
• Refills prescriptions following Orlando Health policy and provider requirements.
• Communicates the plan of care clearly to the patient and ensures the patient fully understands prior to ending the call.
• Enrolls or updates patient MyChart information, if needed, each call.
• Maintains punctual attendance as in accordance with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Serves as a patient advocate while using available resources to help formulate ethical decisions for positive patient outcomes.
• Acts as a professional role model for orientees while being flexible to meet the needs of a training schedule.
• Works independently and efficiently with minimal supervision.
• Performs other administrative tasks as assigned.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
  
  

state, and local standards.

• Maintains compliance with all Orlando Health policies and procedures.
  
  

Other Related Functions

• Utilizes appropriate support, expert resources, or personnel to resolve complex or difficult situations.
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service skills.
• Strong patient service skills including, but not limited to, listening, understanding, and responding in a calm and easy to understand manner.
• Attends required meetings and contributes on committees and projects as requested.
• Participates in professional development activities and maintains professional license(s) and affiliation(s)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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