Ambulatory Nurse (RN) - Care Coordination, Remote Possible

Rural Health Group, Inc.; North Carolina; Remote; USD 39,000 - 50,000; Part time

Job summary

Rural Health Group, Inc. is seeking a Registered Nurse (RN) to fill a part-time or full-time Ambulatory Nurse position across multiple clinics in the east region of northeastern North Carolina.

Remote options are available after training and satisfactory performance. The role focuses on supporting patient care through efficient management of clinical documentation, lab results, refill requests, patient communications, and care coordination with providers and pharmacies.

Qualifications

• Current NC Registered Nurse (RN) licensure in good standing is required.
• Minimum two (2) years of experience as nurse in outpatient, community/health, critical care or emergency care.
• Experience using electronic health records (EHR). Must be able to quickly learn to use eClinicalWorks EHR.
• Experience with care coordination for uninsured or underserved patients.
• Experience in primary care, family practice, occupational health or ambulatory care preferred.
• Strong communication, organizational, and problem-solving skills are required.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual English/Spanish is a plus; translating capacity may be required.

Responsibilities

• Respond to incoming patient phone calls, portal messages, and clinical inquiries.
• Assess patient concerns and route urgent issues to the appropriate provider.
• Provide patient education regarding medications, treatment plans, and follow-up care.
• Document all patient interactions accurately in the electronic health record (EHR).
• Process prescription refill requests according to established protocols.
• Review refill eligibility, medication history, and provider instructions.
• Coordinate with pharmacies regarding prescription clarifications.
• Investigate and resolve medication access issues, including prior authorization barriers, insurance denials, formulary restrictions, and unavailable medications.
• Review incoming laboratory and diagnostic reports.
• Communicate normal and provider-reviewed results to patients.
• Coordinate follow-up testing and appointments when indicated.
• Track outstanding results and ensure provider review.
• Maintain a tracking system for high-risk and abnormal test results, ensuring timely follow-up, provider escalation, patient communication, and documentation of outcomes.
• Manage and maintain patient records within the EHR system.
• Complete clinical forms and medical documentation.
• Support providers with patient care coordination and workflow management.
• Monitor patient follow-up needs and identify care gaps.

Skills

Good Judgment

Communication/Customer Service/Team

Passion

Honesty

Responsibility

Job-Specific Skill Set

Education

NC RN Licensure in Good Standing

Tools

eClinicalWorks

Job description

Rural Health Group, Inc. is seeking a Registered Nurse (RN) to fill a part-time or full-time Ambulatory Nurse position across multiple clinics in the east region of northeastern North Carolina.

Remote options are available after training and satisfactory performance. The role focuses on supporting patient care through efficient management of clinical documentation, lab results, refill requests, patient communications, and care coordination with providers and pharmacies.