Ambulatory Nurse RN: Care Coordination & Remote Options

Rural Health Group, Inc.; Roanoke Rapids (NC); Hybrid; USD 55,000 - 85,000; Part time

Job summary

Rural Health Group, a Federally Qualified Health Center in northeastern North Carolina, is seeking a Registered Nurse (RN) to fill a full-time or part-time Ambulatory Nurse position across multiple clinic sites. Remote options are available after training.

The Ambulatory Nurse will manage clinical documentation, lab results, med refills, patient communications, prior authorizations, and document management.

Qualifications

• Current NC Registered Nurse (RN) licensure in good standing is required
• Minimum two years of outpatient, community/health, critical care or emergency care experience
• Experience using electronic health records (EHR); must learn eClinicalWorks
• Care coordination for uninsured/underserved patients and patients with substance use disorders is preferred
• Experience in primary care, family practice, occupational health or ambulatory care is preferred
• Strong communication, organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Bilingual English/Spanish is a plus; language assessment may be required

Responsibilities

• Respond to incoming patient phone calls, portal messages, and clinical inquiries.
• Assess patient concerns and route urgent issues to the appropriate provider.
• Provide patient education regarding medications, treatment plans, and follow-up care.
• Document all patient interactions accurately in the electronic health record (EHR).
• Process prescription refill requests according to established protocols.
• Review refill eligibility, medication history, and provider instructions.
• Coordinate with pharmacies regarding prescription clarifications.
• Investigate and resolve medication access issues, including prior authorization barriers, insurance denials, formulary restrictions, and unavailable medications.
• Review incoming laboratory and diagnostic reports.
• Communicate normal and provider-reviewed results to patients.
• Coordinate follow-up testing and appointments when indicated.
• Track outstanding results and ensure provider review.
• Maintain a tracking system for high-risk and abnormal test results, ensuring timely follow-up, provider escalation, patient communication, and documentation of outcomes.
• Manage and maintain patient records within the EHR system.
• Complete clinical forms and medical documentation.
• Support providers with patient care coordination and workflow management.
• Monitor patient follow-up needs and identify care gaps.

Skills

Good Judgment

Communication

Customer Service

Teamwork

Problem-Solving

Education

RN licensure (NC)

Job description

Rural Health Group, a Federally Qualified Health Center in northeastern North Carolina, is seeking a Registered Nurse (RN) to fill a full-time or part-time Ambulatory Nurse position across multiple clinic sites. Remote options are available after training.

The Ambulatory Nurse will manage clinical documentation, lab results, med refills, patient communications, prior authorizations, and document management.