Ambulatory Communications Program Lead

VCU Health; Richmond (VA); On-site; USD 62,000 - 97,000; Full time

Job summary

VCU Health in Richmond, VA is seeking a Technical Communications Manager to lead patient appointment and communication activities across Ambulatory Services. You will determine operational and communication strategies, assess needs, and support access and efficiency by analyzing data and guiding content deployment.

As part of the Contact Center Leadership Team, you will supervise an analyst team, manage cross-functional projects, travel 15–20%, and partner with clinics to improve patient

Responsibilities

• Describe Supervisory Responsibilities: Ability to supervise work of direct and indirect project team members; Manages and supervises pre-visit and reminder messages across all mediums partnering with all clinics and providers to drive systemness and ambulatory access needs.

Job description

VCU Health in Richmond, VA is seeking a Technical Communications Manager to lead patient appointment and communication activities across Ambulatory Services. You will determine operational and communication strategies, assess needs, and support access and efficiency by analyzing data and guiding content deployment.

As part of the Contact Center Leadership Team, you will supervise an analyst team, manage cross-functional projects, travel 15–20%, and partner with clinics to improve patient