Ambulatory Clinics Coordinator (Big Island, Full-Time, Day)

The Queen's Health Systems; Waimea/Kamuela (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Queen's Health Systems in Hawaii seeks a dedicated administrative coordinator to assist in daily operations of the Ambulatory Clinics. This role supports the Manager, ensuring adherence to policies and quality standards while performing essential administrative duties.

Candidates should have healthcare administrative experience, familiarity with EHR systems, and strong MS Office skills to support patient services and clinic coordination.

Qualifications

• High School diploma or equivalent.
• Associate degree or 2 years administrative/clerical healthcare experience as substitute.
• One year of administrative/secretarial/coordination experience.
• Experience with EHR and practice management systems preferred.

Responsibilities

• Coordinate and monitor daily operations for Queen's North Hawaii Community Hospital Ambulatory Clinics.
• Assist the Manager to ensure functions align with department policies, procedures and quality standards.
• Provide administrative support to the Manager.

Skills

MS Office

EHR systems

Customer service

Medical terminology

English communication

Physician coordination

ICD-10 CPT

Office coordination

Education

High School diploma

Associate degree

2 years admin/clerical healthcare experience

Tools

Microsoft Office

Electronic Health Records (EHR)

Practice management system

Job description

RESPONSIBILITIES

I. JOB SUMMARY:

• Assists in coordinating and monitoring of the daily operations Queen's North Hawaii Community Hospital (QNHCH) Ambulatory Clinics.
• Assists Manager in ensuring functions and activities performed are within department and QNHCH policies and procedures, and operations meet quality standards and established organizational goals and objectives
• Performs administrative support activities for the Manager.

II. TYPICAL PHYSICAL DEMANDS:

A. ESSENTIAL FUNCTIONS:

• Seeing. Hearing. Speaking. Finger dexterity.

B. MANUAL MATERIAL HANDLING:

• Infrequent: N/A
• Occasional: Lift waist to shoulder between 11-20 lbs. Carry between 11-20 lbs. Push and Pull between 11-20 lbs.
• Frequent: N/A
• Constant: N/A

C. NON-MANUAL MATERIAL HANDLING:

• Infrequent: Stoop/Bend.
• Occasional: Stand. Walk. Twist. Climb: Stairs/Ladder. Reach: shoulder level. Reach: above head.
• Frequent: Sit. Gripping.
• Constant: N/A

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION:

• High School diploma or equivalent.
• Associate's degree required; or two (2) years administrative/clerical experience or in healthcare may substitute for the educational requirement.

B. CERTIFICATION AND LICENSURE:

• No certification and/or licensure requirement.

C. EXPERIENCE:

• In addition to the educational requirement, one (1) year administrative, secretarial, medical office, operational or coordination experience.
• Experience working with electronic health records (EHR) and practice management systems preferred.
• Experience in a healthcare, physician practice, ambulatory clinic, or hospital setting preferred.
• Experience to demonstrate:
  • Knowledge of Microsoft Office applications (Outlook, Word, PowerPoint and Excel).
  • Ability to communicate in English effectively, both verbal and in writing with a broad range of people.
  • Ability to provide excellent customer service.
  • Knowledge of medical terminology.
  • Demonstrated ability to work effectively with physicians.
  • Demonstrated knowledge in third party and government payor and reimbursement regulations, including Medicare/Medicaid program requirements.
• Knowledge of ICD-10 and CPT coding preferred.

Equal Opportunity Employer/Disability/Vet