New Patient Coordinator

American Oncology Network; Honolulu (HI); On-site; USD 25,000 - 34,000; Full time

Job summary

American Oncology Network is hiring for a position within Hawaii Cancer Care. The role involves assigning new patients and hospital consultations to designated physicians, while maintaining knowledge of applicable regulations and organizational policies.

The ideal candidate is detail-oriented and capable of multi-tasking in a fast-paced setting. Responsibilities include project work, adhering to regulatory requirements, and supporting administrative processes across multiple sites as needed.

Qualifications

• High School diploma or GED required.
• Must be able to communicate effectively with physicians and handle sensitive information with tact.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other common software.
• Strong organizational and data summarization abilities; detail-oriented and deadline-driven.

Responsibilities

• Assigns new patients and hospital consultations to designated physicians.
• Performs other duties and projects as assigned.
• Adheres to regulatory requirements and organizational policies and procedures.

Skills

Communication skills

MS Office proficiency

Interpersonal skills

Multi-tasking

Education

High School diploma or GED

Tools

Word processing

Spreadsheets

Database

Presentation software

Job description

Position Summary

Assigns new patients and hospital consultations to designated physicians. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

Location

Hawaii Cancer Care

Hiring Range

$18.22 - $25.18

Qualifications

Education

• High School diploma or GED is required

Previous Experience

• Ability to communicate effectively with physicians. Must be able to multi-task and work in a fast-paced environment.
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
• Analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems and prioritize work. Work requires continual attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
• Must have knowledge of secretarial, office administrative procedures and knowledge of use and operation of standard office equipment at a level generally acquired through related experience.

Licenses/Certifications

• Valid Driver’s license in state of residency for travel to clinics is required.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Standard Core Workdays/Hours

Monday to Friday 8:00 AM – 5:00 PM.

#AONA