Ambulatory Access Center Representative, Scheduling, Full Time, First Shift

UC Health; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

UC Health is seeking an Ambulatory Access Center Representative to assist patients by scheduling appointments and completing registration for ambulatory services. The role requires strong customer service, attention to detail, and solid communication skills to ensure accurate information flow.

No prior experience is required, making this an ideal entry point in a busy healthcare call center environment. Education: high school diploma or GED is required.

Qualifications

• Excellent customer service skills and attitude.
• Ability to work under pressure in a fast paced Call Center.
• Knowledge of medical terminology.
• Excellent attention to detail.
• Excellent written and oral communication skills.

Responsibilities

• Provide scheduling support and appointment information to ambulatory patients.
• Schedule appointments and complete registration for identified departments.

Skills

Customer Service

Communication

Medical Terminology

Attention to Detail

Call Center

Education

High school diploma or GED

Job description

UC Health is hiring Ambulatory Access Center RepresentativesAbout UC HealthUC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Responsibilities

The Access Center Representative provides scheduling support and appointment information to UC Health ambulatory patients. Agents schedule appointments and complete registration for identified UC Health ambulatory departments.

Qualifications

Education:

• High school diploma or GED required.

Experience:

• No experience is required.
• 0-6 months is preferred.

Required Skills and Knowledge:

• Excellent customer service skills and attitude.
• Ability to work under pressure in a fast paced Call Center.
• Knowledge of medical terminology.
• Excellent attention to detail.
• Excellent written and oral communication skills.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope.At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer.