Ambulatory Access Center Representative, Scheduling, Full Time, First Shift

UC Health; Ohio; On-site; USD 28,000 - 38,000; Full time

Job summary

UC Health is seeking an Ambulatory Access Center Representative to provide scheduling support and register ambulatory patients across UC Health locations in Ohio. This entry-level role requires strong customer service and communication skills.

No prior experience is required; 0–6 months is preferred. You will handle appointment information, coordinate scheduling, and help patients navigate their visits with accuracy and empathy.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills and attitude.
• Ability to work under pressure in a fast-paced Call Center.
• Knowledge of medical terminology.

Responsibilities

• Provide scheduling support and appointment information to UC Health ambulatory patients. Schedule appointments and complete registration for identified UC Health ambulatory departments.

Job description

UC Health is hiring Ambulatory Access Center Representatives

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Responsibilities

• The Access Center Representative provides scheduling support and appointment information to UC Health ambulatory patients. Agents schedule appointments and complete registration for identified UC Health ambulatory departments.

Qualifications

• Education: High school diploma or GED required.
• Experience: No experience is required. 0-6 months is preferred.

Required Skills and Knowledge:

• Excellent customer service skills and attitude.
• Ability to work under pressure in a fast paced Call Center.
• Knowledge of medical terminology.
• Excellent attention to detail.
• Excellent written and oral communication skills.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer.