Ambulatory Care Supervisor & Staff Coach

WH Wheeling Hospital Inc.; EE. UU.; Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

WVU Medicine is seeking a capable supervisor to oversee ambulatory office patient care operations. You will lead daily staff activities, ensure prompt, courteous service, and monitor adherence to policies.

This role requires strong leadership, clear communication, and hands-on problem solving to maintain smooth workflows. You will also participate in annual budget processes and staff development, hiring, and performance evaluations to sustain high-quality patient experiences in a busy clinical

Formación

• High school diploma or equivalent is required.
• Certification in Basic Life Support within 30 days of hire date.
• Three years of health care experience.
• Two years in a healthcare management/supervisory position is preferred.

Responsabilidades

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes through continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Conocimientos

Leadership

Communication

Educación

High school diploma or equivalent

Basic Life Support certification

Descripción del empleo

WVU Medicine is seeking a capable supervisor to oversee ambulatory office patient care operations. You will lead daily staff activities, ensure prompt, courteous service, and monitor adherence to policies.

This role requires strong leadership, clear communication, and hands-on problem solving to maintain smooth workflows. You will also participate in annual budget processes and staff development, hiring, and performance evaluations to sustain high-quality patient experiences in a busy clinical