Ambulatory Service Representative - New Braunfels Ambulatory Surgery Center

Jobtome; New Braunfels (TX); Vor Ort; USD 21.000 - 34.000; Vollzeit

Zusammenfassung

Jobtome is seeking an administrative assistant to support ambulatory care operations. The role handles patient calls, scheduling across multiple providers, and coordinating tests and procedures in a fast-paced clinic.

Responsibilities include collecting co-pays, verifying demographics/insurance, obtaining consents, and coordinating with insurers for prior-authorizations. The position is per diem, Monday–Friday, 8AM–5PM, on-site in a medical setting.

Qualifikationen

• Education/Skills: High School Diploma.
• Experience in healthcare admin is a plus.

Aufgaben

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and areas, arranging tests and procedures
• Prioritizes appointments for efficient patient care and use of staff, equipment, and facilities
• Handles urgent patient care calls and alerts providers as needed
• Schedules urgent care appointments as directed by physicians
• Greets patients for scheduled and urgent appointments and procedures
• Verifies patient demographics and insurance information
• Collects co-payments from patients when applicable
• Obtains signatures of consent for treatment and insurance/billing information
• Collaborates with insurers for prior-authorizations as needed
• Ensures pre-authorization/pre-certification and referrals per insurer guidelines
• Reviews billing discrepancy reports and researches errors for resolution
• Verifies eligibility for procedures or tests
• Maintains accurate records, logs, charges, and files
• Maintains other related information as required

Kenntnisse

Administrative support

Ausbildung

High School Diploma

Jobbeschreibung

Description Summary:

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities:

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Verifies eligibility for procedures or tests from various health care institutions
• Maintains accurate and timely records, logs, charges, files, and other related information as required

Requirements:

• Education/Skills High School Diploma
• Work Schedule: 8AM - 5PM Monday-Friday
• Work Type: Per Diem As Needed