Ambulatory Care Registration & Financial Aid Specialist

Alameda Health Sytem; Oakland (CA); On-site; USD 46,000 - 57,000; Full time

Job summary

Alameda Health System is seeking a Patient Services Representative-Ambulatory for internal staff at Highland General/Infusion Services Center in Oakland, CA. This full-time day role handles patient registration, financial screening, and enrollment into assistance programs within ambulatory care, maintaining strong customer service and interdepartmental communication.

Responsibilities include scheduling, insurance verification, eligibility determination, and providing education on services and

Qualifications

• High School diploma or equivalent required.
• Demonstrated use of computer and telephone systems is required.
• Medical Terminology: Preferred, not required
• Bilingual: Preferred, not required

Responsibilities

• Provide patient-centered care and excellent customer service.
• Collaborate with patients and healthcare providers for coordinated care.
• Register and pre-register ambulatory care services; interview patients for billing and financial screening; prepare registration packets.
• Advise patients of financial obligations and verify insurance eligibility for ambulatory services.
• Explain eligibility requirements for financial assistance programs and assist with applications.
• Enter and retrieve data in the electronic health record and billing systems; generate reports on census and financial status.

Education

High School diploma or equivalent

Tools

Electronic Health Record

Financial Billing and Registration

Online resources

Job description

Alameda Health System is seeking a Patient Services Representative-Ambulatory for internal staff at Highland General/Infusion Services Center in Oakland, CA. This full-time day role handles patient registration, financial screening, and enrollment into assistance programs within ambulatory care, maintaining strong customer service and interdepartmental communication.

Responsibilities include scheduling, insurance verification, eligibility determination, and providing education on services and