Ambulatory Care Patient Services & Registration Specialist

Alameda Health System; Newark (CA); On-site; USD 44,000 - 62,000; Part time

Job summary

Alameda Health System in Newark, CA seeks a Patient Services Representative to provide clerical support for clinic registration and assist in screening patients for financial assistance programs. The role supports ambulatory care teams and may require work at alternate locations.

The PSR will handle registration, forms, and patient education on available services. The position emphasizes customer service, data entry, and collaboration with healthcare staff to ensure timely enrollment and

Qualifications

• High School diploma or equivalent is required or equivalent.
• Experience using computer and telephone systems for patient interactions.
• Bilingual ability is preferred but not required.

Responsibilities

• Provide patient-centered clerical support for clinic registration units.
• Screen patients for eligibility into financial assistance programs.
• Assist with registration, pre-registration, and scheduling for ambulatory care services.
• Explain financial obligations and collect payments including co-pays and pre-payments.
• Advise patients on eligibility requirements for federal/state/county programs.
• Enter data into registration and billing systems and prepare patient reports.
• Distribute and collect forms for ambulatory care services and educate patients on services.
• Maintain unit productivity and patient location records.
• Communicate patient financial status to healthcare providers to support care delivery.
• Respond to patient inquiries about AHS services and policies.
• Process authorizations with health plans or providers as directed.

Skills

Customer service

Communication

Empathy

Bilingual (preferred)

Education

High School diploma or equivalent

Tools

Electronic Health Record (EHR)

Billing/Registration software

Office productivity tools

Job description

Alameda Health System in Newark, CA seeks a Patient Services Representative to provide clerical support for clinic registration and assist in screening patients for financial assistance programs. The role supports ambulatory care teams and may require work at alternate locations.

The PSR will handle registration, forms, and patient education on available services. The position emphasizes customer service, data entry, and collaboration with healthcare staff to ensure timely enrollment and