Ambulatory Patient Services & Financial Aid Specialist

Alameda Health Sytem; Oakland (CA); On-site; USD 46,000 - 57,000; Full time

Job summary

Alameda Health System is seeking a Patient Services Representative for ambulatory internal locations in Oakland, CA. This role supports clinic registration, screens patients for financial assistance programs, and helps enroll eligible patients into CHDP, Charity, PE, and CDP programs.

The PSR collaborates with clinicians and staff to ensure timely and accurate care access. The position requires strong customer service, data entry, and the ability to navigate health plan requirements.

Qualifications

• High School Diploma or equivalent (required).
• Medical Terminology: Preferred, not required.
• Bilingual: Preferred, not required.

Responsibilities

• Register and pre-register ambulatory care patients; interview for information and billing purposes.
• Verify insurance eligibility and coverage for ambulatory services.
• Explain financial assistance options and enrollment in programs.
• Input data into computer systems and generate reports on patient census and billing.

Skills

Customer service

Communication

Collaboration

Empathy

Attention to detail

Education

High School Diploma or equivalent

Tools

EHR

Billing software

Telephone systems

Job description

Alameda Health System is seeking a Patient Services Representative for ambulatory internal locations in Oakland, CA. This role supports clinic registration, screens patients for financial assistance programs, and helps enroll eligible patients into CHDP, Charity, PE, and CDP programs.

The PSR collaborates with clinicians and staff to ensure timely and accurate care access. The position requires strong customer service, data entry, and the ability to navigate health plan requirements.