Ambulatory Care Call Center Supervisor: Scheduling Triage

Temple University Health System; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Temple Health in Philadelphia seeks a Supervisor for Ambulatory Care Call Center Operations to oversee the NPO, Phone Triage, and Central Scheduling teams, supporting the Manager, Ambulatory Care Ops, and ensuring accurate appointment scheduling and proper triage of patient calls.

The role emphasizes time labor management, team performance, and issue resolution while collaborating with nurse navigation and clinical teams to ensure excellent patient access services.

Qualifications

• 2 years experience in a supervisory/lead role.
• 2 years experience in a healthcare-related setting.
• General experience with hospital scheduling and billing systems, preferably Epic.

Skills

Supervisory experience

Healthcare setting experience

Education

High School Diploma or Equivalent

Associate’s Degree in related field Preferred

Tools

Epic

Job description

Temple Health in Philadelphia seeks a Supervisor for Ambulatory Care Call Center Operations to oversee the NPO, Phone Triage, and Central Scheduling teams, supporting the Manager, Ambulatory Care Ops, and ensuring accurate appointment scheduling and proper triage of patient calls.

The role emphasizes time labor management, team performance, and issue resolution while collaborating with nurse navigation and clinical teams to ensure excellent patient access services.