Supervisor- Ambulatory Care Call Center

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

Temple Health – Temple University Health System seeks a Supervisor to lead Ambulatory Care Call Center Operations, overseeing NPO, Phone Triage, and Central Scheduling teams. You will manage labor, monitor performance, and resolve issues in coordination with clinical staff.

The role requires scheduling/billing systems knowledge and collaboration with nurse navigation and clinics to ensure accurate appointments and proper triage of patient triage calls.

Qualifications

• High School Diploma or Equivalent Required
• Associate's Degree in related field Preferred
• 2 Years Experience In a Supervisory/lead Role Required
• 2 years experience in a healthcare-related setting Required
• General Experience with and knowledge of hospital scheduling and billing systems, preferably Epic Required

Responsibilities

• Oversee time labor management, team performance, and issue resolution.
• Collaborate with clinical teams to ensure accurate appointment scheduling for new and return patients and proper triaging of calls.

Skills

Supervisory experience

Healthcare setting experience

Scheduling knowledge

Billing systems familiarity

Epic knowledge (preferred)

Education

High School Diploma or Equivalent

Associate's Degree in related field

Tools

Epic

Job description

The Supervisor, Ambulatory Care Call Center Operations will be responsible for successfully supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams. Supporting the Manager, Ambulatory Care Ops, this position will be responsible for time labor management, team performance, and issue resolution. This position will also collaborate with the clinical teams; namely, nurse navigation, the phone triage nursing team, and the clinics/network sites to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls.

Education

• High School Diploma or Equivalent Required

Experience

• Associate's Degree in related field Preferred
• 2 Years Experience In a Supervisory/lead Role Required
• 2 years experience in a healthcare-related setting Required
• General Experience with and knowledge of hospital scheduling and billing systems, preferably Epic Required