Supervisor- Ambulatory Care Call Center

Temple University Health System; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Temple Health in Philadelphia seeks a Supervisor for Ambulatory Care Call Center Operations to oversee the NPO, Phone Triage, and Central Scheduling teams, supporting the Manager, Ambulatory Care Ops, and ensuring accurate appointment scheduling and proper triage of patient calls.

The role emphasizes time labor management, team performance, and issue resolution while collaborating with nurse navigation and clinical teams to ensure excellent patient access services.

Qualifications

• 2 years experience in a supervisory/lead role.
• 2 years experience in a healthcare-related setting.
• General experience with hospital scheduling and billing systems, preferably Epic.

Skills

Supervisory experience

Healthcare setting experience

Education

High School Diploma or Equivalent

Associate’s Degree in related field Preferred

Tools

Epic

Job description

Supervisor- Ambulatory Care Call Center – (264631)

Description

The Supervisor, Ambulatory Care Call Center Operations will be responsible for successfully supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams. Supporting the Manager, Ambulatory Care Ops, this position will be responsible for time labor management, team performance, and issue resolution. This position will also collaborate with the clinical teams; namely, nurse navigation, the phone triage nursing team, and the clinics/network sites to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls.

Education

• High School Diploma or Equivalent Required
• Associate’s Degree in related field Preferred

Experience

• 2 years experience in a supervisory/lead role Required
• 2 years experience in a healthcare-related setting Required
• General Experience with and knowledge of hospital scheduling and billing systems, preferably Epic Required

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

As one of the first cancer hospitals in the country, Fox Chase Cancer Center has been a national leader in cancer treatment, research, and prevention for more than 100 years. Fox Chase Cancer Center, part of the Temple University Health System, is committed to providing the best treatment options for our patients, and delivering that care with compassion.

At Fox Chase, we consider defeating cancer to be our calling. Our unique culture allows employees to work collaboratively with a single, shared focus, regardless of which department they’re in.

It’s essential for us to recruit not only the best talent in hospital care, but hire well-qualified prospective employees who are committed to serving our patients with the passion and excellence for which Fox Chase is known.

Primary Location

: Pennsylvania-Philadelphia

Job

: Operational Admin & Management

Schedule

: Full-time

Shift

: Day Job

Employee Status

: Regular