Ambulatory Care Assistant: Clinical & Admin Support

Cambridge Health Alliance; Cambridge (MA); On-site; USD 31,000 - 51,000; Full time

Job summary

Cambridge Health Alliance (CHA) is seeking a Clinical Practice Assistant for CHA Cambridge Hospital. This full-time day-shift role combines administrative/clerical tasks with clinical responsibilities to support an ambulatory care team across multiple specialties.

The position involves managing patient flow, greeting patients, phone coverage, scheduling in Epic, and assisting providers with histories and procedures. BLS certification and MA training or experience are required.

Qualifications

• Education: High school diploma or equivalent required.
• Graduation from an accredited medical assistant program or one year of experience as a medical assistant in lieu of program completion.
• Certifications: Maintains current American Heart Association Basic Life Support Certification.
• Linguistic Capabilities: Ability to write and verbally communicate in English; second language preferred.
• Work Experience: Experience as a Medical Assistant preferred; administrative duties in a clinical setting preferred.

Responsibilities

• Actively and efficiently managing the flow of patients through the clinic.
• Greeting patients.
• Answering the telephone professionally and taking accurate detailed electronic messages.
• Scheduling patient appointments electronically (using Epic).
• Executing insurance verifications.
• Rooming patients.
• Assisting providers with medical histories.
• Documenting in the electronic health record.
• Checking routine vital signs and point of care testing.
• Assisting providers with clinical procedures.
• Booking screening tests and follow-up appointments.
• Sending templated letters.
• Calling patients by telephone.

Skills

Customer service

Communication

Multitasking

Telephone etiquette

Education

High school diploma or equivalent

Graduate of accredited medical assistant program

Experience as Medical Assistant in lieu of program

Job description

Cambridge Health Alliance (CHA) is seeking a Clinical Practice Assistant for CHA Cambridge Hospital. This full-time day-shift role combines administrative/clerical tasks with clinical responsibilities to support an ambulatory care team across multiple specialties.

The position involves managing patient flow, greeting patients, phone coverage, scheduling in Epic, and assisting providers with histories and procedures. BLS certification and MA training or experience are required.