Clinical Practice Assistant

Cambridge Health Alliance; Cambridge (MA); On-site; USD 31,000 - 51,000; Full time

Job summary

Cambridge Health Alliance (CHA) is seeking a Clinical Practice Assistant for CHA Cambridge Hospital. This full-time day-shift role combines administrative/clerical tasks with clinical responsibilities to support an ambulatory care team across multiple specialties.

The position involves managing patient flow, greeting patients, phone coverage, scheduling in Epic, and assisting providers with histories and procedures. BLS certification and MA training or experience are required.

Qualifications

• Education: High school diploma or equivalent required.
• Graduation from an accredited medical assistant program or one year of experience as a medical assistant in lieu of program completion.
• Certifications: Maintains current American Heart Association Basic Life Support Certification.
• Linguistic Capabilities: Ability to write and verbally communicate in English; second language preferred.
• Work Experience: Experience as a Medical Assistant preferred; administrative duties in a clinical setting preferred.

Responsibilities

• Actively and efficiently managing the flow of patients through the clinic.
• Greeting patients.
• Answering the telephone professionally and taking accurate detailed electronic messages.
• Scheduling patient appointments electronically (using Epic).
• Executing insurance verifications.
• Rooming patients.
• Assisting providers with medical histories.
• Documenting in the electronic health record.
• Checking routine vital signs and point of care testing.
• Assisting providers with clinical procedures.
• Booking screening tests and follow-up appointments.
• Sending templated letters.
• Calling patients by telephone.

Skills

Customer service

Communication

Multitasking

Telephone etiquette

Education

High school diploma or equivalent

Graduate of accredited medical assistant program

Experience as Medical Assistant in lieu of program

Job description

Clinical Practice Assistant

Requisition Number: 10744

Pay Range: $22.42 - $37.32 per hour

Location : CHA Cambridge Hospital

Work Days : 9-5:30 Monday - Friday

Category : Medical Assistant

Department : Medical Specialties Clinic at CHA Cambridge Hospital

Job Type : Full time

Work Shift : Day

Hours/Week : 40.00

Union Name : CH Laborers 380

Cambridge Health Alliance (CHA) is a community hospital that cares for a highly diverse population in the Boston metro-north region. As a member of our Medical Specialty team, you will help us care for patients in Cardiology, Dermatology, Endocrinology, Gastroenterology, Geriatrics, Hematology/Oncology, Infectious Disease, Neurology, and Pulmonary Medicine. This includes consults and procedures at our two acute care hospitals and ambulatory care at our three medical specialty clinics.

Job Purpose: The Clinical Practice Assistant position consists of both administrative/clerical functions in addition to the clinical responsibilities of the medical assistant. They are essential members of the ambulatory team by providing the ambulatory site the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the clinic by facilitating patient flow.

Responsibilities

• Actively and efficiently managing the flow of patients through the clinic,
• Greeting patients,
• Answering the telephone professionally and taking accurate detailed electronic messages,
• Scheduling patient appointments electronically (using Epic),
• Executing insurance verifications,
• Rooming patients,
• Assisting providers with medical histories,
• Documenting in the electronic health record,
• Checking routine vital signs and point of care testing,
• Assisting providers with clinical procedures,
• Booking screening tests as part of the outreach process and booking follow up appointments,
• sending templated letters,
• calling patients by telephone,
• Other duties as required.

Qualifications / Requirements

• Education: High school diploma or equivalent required. Graduation from an accredited medical assistant program or one year of previous experience as a medical assistant in lieu of program completion required.
• Certifications: Maintains current American Heart Association Basic Life Support Certification
• Linguistic Capabilities: Ability to write and verbally communicate in English. Fluency in a second language is preferred.
• Work Experience: Current experience as a Medical Assistant preferred. Experience with administrative duties in a clinical setting preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.