Ambulatory Care Access Specialist II

TCH Medical Center; Houston (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

The Medical Center is seeking an Ambulatory Services Representative II for its Outpatient Cancer Center. You will be the first contact for patients, providers, and staff accessing ambulatory clinics whether virtual or in-person, helping patients navigate registrations and visit processes with a focus on accuracy and courtesy.

Responsibilities include patient check-in, registration, appointment coordination, and communication of delays or changes to the care team.

Qualifications

• H.S. Diploma or GED required.
• 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment.

Responsibilities

• Admission - Check-In/Welcome desk, PAR's, Registration.
• Performs patient registration procedures per department process.
• May orient patient to the virtual visit process and ensure tech setup.
• Provides and collects necessary patient forms for the clinic visit.
• Communicates with patients, staff and providers about arrivals, delays, and processes.
• Alerts staff of changes/discrepancies in appointment status.
• Directs patients with funding questions to financial counselor.
• Updates appointment statuses daily (arrived, canceled, no-show, rescheduled).
• Maintains organized referrals and notifies PCP of misses.
• Reviews referrals with the provider of the day and checks schedule for open slots.
• Assists licensed staff with non-financial admission tasks as needed.
• May perform closing procedures and reconcile records.

Skills

Customer service

Communication

Scheduling

Education

HS Diploma or GED

Tools

EMR/EHR systems

Job description

The Medical Center is seeking an Ambulatory Services Representative II for its Outpatient Cancer Center. You will be the first contact for patients, providers, and staff accessing ambulatory clinics whether virtual or in-person, helping patients navigate registrations and visit processes with a focus on accuracy and courtesy.

Responsibilities include patient check-in, registration, appointment coordination, and communication of delays or changes to the care team.