Ambulatory Services Rep II - Outpatient Cancer Center

TCH Medical Center; Houston (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

The Medical Center is seeking an Ambulatory Services Representative II for its Outpatient Cancer Center. You will be the first contact for patients, providers, and staff accessing ambulatory clinics whether virtual or in-person, helping patients navigate registrations and visit processes with a focus on accuracy and courtesy.

Responsibilities include patient check-in, registration, appointment coordination, and communication of delays or changes to the care team.

Qualifications

• H.S. Diploma or GED required.
• 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment.

Responsibilities

• Admission - Check-In/Welcome desk, PAR's, Registration.
• Performs patient registration procedures per department process.
• May orient patient to the virtual visit process and ensure tech setup.
• Provides and collects necessary patient forms for the clinic visit.
• Communicates with patients, staff and providers about arrivals, delays, and processes.
• Alerts staff of changes/discrepancies in appointment status.
• Directs patients with funding questions to financial counselor.
• Updates appointment statuses daily (arrived, canceled, no-show, rescheduled).
• Maintains organized referrals and notifies PCP of misses.
• Reviews referrals with the provider of the day and checks schedule for open slots.
• Assists licensed staff with non-financial admission tasks as needed.
• May perform closing procedures and reconcile records.

Skills

Customer service

Communication

Scheduling

Education

HS Diploma or GED

Tools

EMR/EHR systems

Job description

We’re searching for an Ambulatory Services Representative II with our Outpatient Cancer Center in The Medical Center - someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Think you’ve got what it takes?

Qualifications

• H.S. Diploma or GED required
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Job Duties & Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes
• Insurance Authorization/Collecting cash & deposits
• Charge Entry, Billing and Reconciliation