Capacity Management Specialist - Ambulatory Administration- Hybrid

Virginia Commonwealth University Health Systems; Richmond (VA); Hybrid; USD 34,000 - 53,000; Full time

Job summary

Virginia Commonwealth University Health Systems seeks a Capacity Management Specialist in a hybrid Richmond, VA role. You will manage physician and ancillary master scheduling, ensuring schedules align with VCU Health guidelines and EPIC workflows.

The position requires experience in provider scheduling, IT analytics, and process improvement, plus strong communication and teamwork. Local candidates with the ability to commute ~1 hour are preferred.

Qualifications

• Two years' experience in managing/maintaining provider schedule templates.
• IT analyst experience may substitute for clinic/provider schedule maintenance.
• Experience in process/system design or process improvement.
• Strong written and oral communication, teamwork, attention to detail, independence, and meeting deadlines.

Responsibilities

• Execute physician and ancillary master scheduling requests per VCU Health guidelines.
• Create and edit master schedules to meet operational requirements.
• Communicate effectively with teams to ensure reliability and timeliness.

Skills

Provider schedules

IT analyst experience

Process design

Process improvement

Communication

Teamwork

Detail-oriented

Independent work

Time management

Education

High School Diploma or equivalent

Bachelor's Degree in Healthcare Administration or related field

Tools

EPIC

Job description

*Hybrid role with required onsite work. Candidates must be local to the Richmond, VA commuting area (approx one hour).*

We are seeking a new team member who has specific experience managing provider schedules and knowledge of patient appointment scheduling, physician office operations and EPIC.

The Capacity Management Specialist executes all assigned physician and ancillary master scheduling requests to ensure the creation and edits to master schedules meet VCU Health guidelines. Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:

• Two years' experience in managing/maintaining provider schedule templates.
• Demonstrated past IT analyst experience may substitute for clinic/provider schedule maintenance experience.
• Demonstrated experience in process/system design or process improvement.
• Must have strong written and oral communication, work in a team environment, be able to focus with attention to detail, be able to work independently, organize workload to provide reliable follow through and meet timelines/deadlines.

Experience PREFERRED:

• Three or more years' experience in managing/maintaining provider schedule templates.

Education/training REQUIRED:

• High School Diploma or equivalent.

Education/training PREFERRED:

• Bachelor's Degree in Healthcare Administration, Business Administration or related academic field strongly preferred.

Independent action(s) required:

• Must have minimal supervision

Supervisory responsibilities (if applicable): N/A

Additional position requirements: N/A

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):

• Physical: Lifting less than 20 lbs
• Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Reaching (overhead, extensive, repetitive)
• Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

Compensation Range

$25.03 - $38.79

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

Days

EEO Employer/Disabled/Protected Veteran