Access Representative, Admitting & Registration, Full Time, Second Shift

UC Health (Cincinnati); Cincinnati (OH); On-site; USD 36,000 - 46,000; Full time

Job summary

UC Health in Cincinnati is seeking a Registration Specialist to admit patients in the Emergency Department and Trauma Bay. You will verify identities, collect demographics, insurance details, and obtain signatures for consent and financial responsibility, ensuring accurate data capture.

You will manage registration work queues, maintain confidentiality, coordinate with MSP and Advance Directives, and support efficient patient flow.

Qualifications

• High school diploma or GED required.
• 1-3 years of experience in registration, billing, customer service, or a managed care organization preferred.

Responsibilities

• Verify patient identities and collect demographic and contact information in the Emergency Department and Trauma Bay.
• Set up accident claims, obtain signatures on hospital documents, including consent forms and financial responsibility.
• Complete MSP and Advance Directives questionnaires as appropriate; prioritize insurance coverages as primary, secondary, and tertiary.
• Complete registration work queues, scan patient documents, and ensure accurate, confidential data capture to support revenue timelines.

Skills

Analytical skills

Multitasking

Computer literacy

Communication skills

Teamwork

Education

High school diploma or GED

Job description

Hospital registration involves arriving patients into the Emergency Department (ED) and Trauma Bay. This process includes accurately verifying each patient's identity, gathering demographic and contact information, setting up accident claims, obtaining signatures on hospital documents and including consent forms and financial responsibility, collecting copays, scanning patient documents, completing registration work queues, and verifying insurance details. Completes required MSP and Advance Directives questionnaires for all appropriate patients. It is essential to prioritize all insurance coverages as primary, secondary, and tertiary, while ensuring accuracy, confidentiality, and efficient patient flow. The quality of registration data collected has a significant impact on the organization's revenue and reimbursement timelines.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.

Epic Accounts

Hospital registration involves arriving patients into the Emergency Department (ED) and Trauma Bay. This process includes accurately verifying each patient's identity, gathering demographic and contact information, setting up accident claims, obtaining signatures on hospital documents and including consent forms and financial responsibility, collecting copays, scanning patient documents, completing registration work queues, and verifying insurance details. Completes required MSP and Advance Directives questionnaires for all appropriate patients. It is essential to prioritize all insurance coverages as primary, secondary, and tertiary, while ensuring accuracy, confidentiality, and efficient patient flow. The quality of registration data collected has a significant impact on the organization's revenue and reimbursement timelines.

Customer Service

Interactions with patients occur before, during, and after their care. This includes answering questions about the registration process and ensuring patients receive the support they need.

Work queues

Complete registration errors from the work queue promptly while maintaining department productivity and quality standards.

Productivity and Communication

Maintain the department's established productivity and performance standards. Communication should be conducted through the Teams platform and Microsoft email. Receives monthly Performance Audit. Report improvements, problems, and changes related to registration to department management. Other duties may also be assigned within the Admitting and Registration department.

Education: High school diploma or GED required

Experience: 1-3 years of experience in registration, billing, customer service, or a managed care organization preferred

Required Skills and Knowledge

• Analytical skills: able to solve problems.
• Multitask
• Computer Literacy
• Excellent communication skills, accountable/receptive to feedback, demonstrate effective time management, and can deal with customers who are often adversarial.
• Ability to work independently and as a team.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world‑class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.