Ambulance Dispatch Specialist—Emergency & Non-Emergency

American Medical Response; Roswell (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

American Medical Response in Roswell, GA is seeking a full-time Dispatcher to respond to emergency and non-emergency calls, assign and route transportation requests, and ensure clear communication to support providers and customers.

Responsibilities include monitoring calls and emails, scheduling and routing, documenting communications per protocol, and coordinating with health and public safety personnel. Strong organization, multitasking, and time management are essential.

Qualifications

• High school diploma or equivalent.
• Some work experience in dispatch or customer service preferred.
• Ability to handle emergency and non-emergency calls calmly.

Responsibilities

• Monitor and respond to calls and emails using established systems to deliver quality support.
• Schedule, assign, review and route transportation requests.
• Document communications clearly following protocols and escalate issues as needed.
• Effectively communicate trip data including confirmations, routing times and issues.
• Collaborate professionally with allied health and public safety personnel and coworkers.
• Demonstrate strong organization, multitasking and time management skills.

Skills

Customer service

Effective communication

Multitasking

Time management

Education

High School Diploma or GED

Job description

American Medical Response in Roswell, GA is seeking a full-time Dispatcher to respond to emergency and non-emergency calls, assign and route transportation requests, and ensure clear communication to support providers and customers.

Responsibilities include monitoring calls and emails, scheduling and routing, documenting communications per protocol, and coordinating with health and public safety personnel. Strong organization, multitasking, and time management are essential.