Ambulance Customer Care & Scheduling Specialist

West Coast Ambulance; United States; On-site; USD 36,000 - 45,000; Full time

Job summary

A regional ambulance service is seeking a Customer Service Representative to join their team in Burbank, CA. The successful applicant will provide exceptional customer service and coordinate transportation services for patients. Key responsibilities include answering inquiries, scheduling services, and ensuring accurate documentation. Candidates should have a high school diploma, excellent communication skills, and proficiency in Microsoft Office. Experience in customer service or healthcare is preferred.

Qualifications

• Experience in customer service or healthcare industry preferred.
• Ability to work independently and as part of a team.
• ETC license is required.

Responsibilities

• Answer incoming calls and respond to patient inquiries.
• Coordinate and schedule ambulance services for patients.
• Ensure accurate documentation of patient information.
• Collaborate with healthcare providers for optimal patient outcomes.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Time management skills

Time management skills

Microsoft Office proficiency

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A regional ambulance service is seeking a Customer Service Representative to join their team in Burbank, CA. The successful applicant will provide exceptional customer service and coordinate transportation services for patients. Key responsibilities include answering inquiries, scheduling services, and ensuring accurate documentation. Candidates should have a high school diploma, excellent communication skills, and proficiency in Microsoft Office. Experience in customer service or healthcare is preferred.