Customer Service Representative for Ambulance

West Coast Ambulance; United States; On-site; USD 36,000 - 45,000; Full time

Job summary

A regional ambulance service is seeking a Customer Service Representative to join their team in Burbank, CA. The successful applicant will provide exceptional customer service and coordinate transportation services for patients. Key responsibilities include answering inquiries, scheduling services, and ensuring accurate documentation. Candidates should have a high school diploma, excellent communication skills, and proficiency in Microsoft Office. Experience in customer service or healthcare is preferred.

Qualifications

• Experience in customer service or healthcare industry preferred.
• Ability to work independently and as part of a team.
• ETC license is required.

Responsibilities

• Answer incoming calls and respond to patient inquiries.
• Coordinate and schedule ambulance services for patients.
• Ensure accurate documentation of patient information.
• Collaborate with healthcare providers for optimal patient outcomes.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Time management skills

Time management skills

Microsoft Office proficiency

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description: Customer Service Representative for Ambulance

Location: Burbank, CA, 91502

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative for West Coast Ambulance. The successful candidate will be responsible for providing exceptional customer service to our patients and their families, as well as coordinating and scheduling ambulance services.

Responsibilities:

• Answering incoming calls and responding to inquiries from patients, families, and healthcare providers
• Coordinating and scheduling ambulance and non-emergent transportation services for patients
• Ensuring accurate and timely documentation of patient information and services provided
• Providing exceptional customer service to patients and their families
• Collaborating with healthcare providers and other stakeholders to ensure the best possible patient outcomes
• Performing other duties as assigned

Requirements:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other computer applications
• Experience in customer service or healthcare industry preferred
• ETC license

If you are a highly motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.