Ambitious Service Advisor - Automotive, Commission-Based

Key-Auto-Group; Thomaston (ME); On-site; USD 50,000 - 75,000; Full time

Job summary

Key Auto Group is seeking a motivated Service Advisor for Key Ford of Rockland in Thomaston, ME. You will manage service orders, ensure courteous, efficient customer service, and drive a positive customer experience in a fast-paced dealership environment.

The role emphasizes ownership of the customer journey, collaboration with technicians and management, and maintaining high customer satisfaction scores. A professional appearance and a valid driver’s license are required.

Qualifications

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Outstanding communication with customers.
• Professional, well-groomed appearance.
• Track record of service and sales success.
• Strong customer satisfaction outcomes.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and drive-lane flow.
• Ensure prompt, courteous, effective service for customers.
• Own the customer experience end-to-end.
• Provide concierge support for owner inquiries, in person or by phone.
• Balance technicians’ time with service demand.
• Distribute work among technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores per company standards.
• Assist in diagnosing vehicle problems and ordering parts/tools.
• Oversee warranty claims administration and service dept training.
• Set schedules and assign tasks to service staff.
• Enforce company policies and standards; ensure legal compliance.
• Maintain positive relationships with factories and management.

Skills

Organizational skills

People management

Customer communication

Professional appearance

Sales and service mindset

Customer satisfaction

Team collaboration

Independence

Clean driving record

Job description

Key Auto Group is seeking a motivated Service Advisor for Key Ford of Rockland in Thomaston, ME. You will manage service orders, ensure courteous, efficient customer service, and drive a positive customer experience in a fast-paced dealership environment.

The role emphasizes ownership of the customer journey, collaboration with technicians and management, and maintaining high customer satisfaction scores. A professional appearance and a valid driver’s license are required.