Automotive Service Experience Lead

Key-Auto-Group; Newcastle (ME); On-site; USD 38,000 - 58,000; Full time

Job summary

Key Auto Group seeks a Dealership Service Advisor at Key Motors of Newcastle in Newcastle, ME. You will oversee service orders, manage drive lane flow, and ensure prompt, courteous service while owning the customer experience.

You’ll supervise technicians, answer technical questions, schedule tasks, and maintain high customer happiness scores while fostering good relations with factories and management.

Qualifications

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Professional and well-groomed appearance.
• Proven sales and customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Own the customer experience and ensure a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training of the service department.
• Set schedules and assign tasks to service department staff.
• Reinforce company policies and standards; ensure legal compliance.
• Maintain relations with factories and foster positive employee relations.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Organizational skills

People management

Customer communication

Professional appearance

Sales experience

Customer satisfaction

Team player

Self-motivated

Independent worker

Valid driver's license

Job description

Key Auto Group seeks a Dealership Service Advisor at Key Motors of Newcastle in Newcastle, ME. You will oversee service orders, manage drive lane flow, and ensure prompt, courteous service while owning the customer experience.

You’ll supervise technicians, answer technical questions, schedule tasks, and maintain high customer happiness scores while fostering good relations with factories and management.