Ambassador of Security & Guest Experience

Entertainment Places; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is seeking enthusiastic Ambassadors to join the security team, focusing on loss prevention, guest safety, and incident reporting. You will detect shoplifters, monitor for vandalism and other risks, and document events with thorough written reports.

Ideal candidates bring investigative skills, strong communication, and a commitment to safety. A flexible schedule including weekends and holidays is required, with training provided and opportunities to participate in employee events and

Qualifications

• Must be at least 19 years old.
• High school diploma or equivalent.
• Two years of industry experience dealing with retail loss prevention.
• Strong investigative skills related to shoplifter apprehensions.
• Applicant must be able to verify loss prevention experience.
• Must have valid driver’s license and be able to obtain SEA drivers’ license.
• Must have or become CPR, AED and First Aid certified.
• Working knowledge of the English language with excellent verbal and written communication skills.
• Basic computer/Windows software knowledge.
• Ability to write comprehensive and accurate reports based on observations and interviews.
• Effectively manage conflict both verbal and physical.
• Must pass background screening and relevant written security exams.
• Must multitask with a positive attitude for guest service.
• Must stand/walk/work for prolonged periods in extreme weather.
• Must work a flexible schedule including weekdays, weekends, evenings, holidays.
• Must comply with SEA grooming guidelines and employment standards.
• Must complete all training requirements within timelines.

Responsibilities

• Detect and contact shoplifters following the five elements of apprehension.
• Perform guest surveillance to detect and deter vandalism, unauthorized vending, and sexual predators while blending in with park guests.
• Conduct personnel surveillance in support of investigator or uniform security activities.
• Complete written reports on all activity.
• Assist in other areas of the department with tasks and duties when needed.
• Consistently practice safe work habits including PPE use, lifting, driving, and reporting unsafe situations.
• Demonstrate courteous and professional behavior with all team members and guests.
• Work as part of a team to increase productivity while providing excellent guest service.
• Provide excellent guest service to guests and employees.
• Maintain a professional appearance meeting SEA grooming standards.

Skills

Investigative skills

Written reports

Verbal communication

Guest service

Education

High school diploma or equivalent

CPR, AED and First Aid certification

Tools

Basic computer skills

Job description

Sesame Place is seeking enthusiastic Ambassadors to join the security team, focusing on loss prevention, guest safety, and incident reporting. You will detect shoplifters, monitor for vandalism and other risks, and document events with thorough written reports.

Ideal candidates bring investigative skills, strong communication, and a commitment to safety. A flexible schedule including weekends and holidays is required, with training provided and opportunities to participate in employee events and