Ambassador at White Plains Hospital

Reimagined Parking; City of White Plains (NY); On-site; USD 19,320 - 27,517; Part time

Job summary

A healthcare parking service in White Plains is seeking a Parking Ambassador to interact with patients and visitors. Responsibilities include greeting, assisting with needs, and evaluating situations. The ideal candidate will have a high school diploma, customer service experience, and proficiency in computer skills, with Spanish preferred. Competitive hourly pay of $17.

Qualifications

• Must be bilingual – Spanish highly preferred.
• Proficient computer skills required.
• Previous customer service experience required.

Responsibilities

• Greet and direct patients, visitors, and staff in a friendly manner.
• Assist with patient/visitor needs.
• Evaluate ongoing situations and inform Security and management.

Skills

Excellent communication/interpersonal skills

Problem-solving and conflict resolution skills

Strong organization skills/attention to detail

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Position

Parking Ambassador – White Plains Hospital

Compensation

Hourly Pay: $17 per hour

Vaccination Requirements

Flu and COVID‑19 vaccinations required.

Key Responsibilities

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
2. Greets and directs patients, visitors, vendors and staff in a warm, upbeat, friendly, professional manner.
3. Assists and coordinates patient/visitor needs with others on the interdisciplinary care team.
4. Evaluates ongoing situations and keeps Security, the Department Director and the Manager informed of issues.
5. Coordinates volunteer help to support overall patient reception and flow throughout the building.
6. Oversees volunteer scheduling and maintains positive work interactions with all staff and volunteers.
7. Accesses accurate patient and procedural information utilizing various technology modes.
8. Answers phone calls.
9. Follows appropriate lobby procedures/processes – e.g., visitation policy, medical records requests, redirection to ED.
10. Assists in performing temperature checks for those entering the building.
11. Performs all other related duties as assigned.

Education & Experience Requirements

• High School diploma required, college preferred; must be able to read and write English.
• Proficient computer skills – including Microsoft Outlook, Word, Excel and strong aptitude for learning new software systems (e.g., Readiness Rounds, Epic).
• Previous customer service experience interacting with diverse public required.
• Bilingual – Spanish highly preferred.
• Mandatory in‑service training as needed.

Core Competencies

• Excellent communication/interpersonal skills.
• Problem‑solving and conflict resolution skills.
• Maintain composure and professional demeanor under pressure.
• Always exhibits positive team‑oriented behavior with all staff, especially valet, security, transport and volunteers.
• Ability to work in a fast‑paced environment, adapt to new situations/procedures and multitask.
• Strong organization skills/attention to detail.

Physical/Mental Demands & Work Environment

• May be exposed to chemicals necessary to perform required tasks; hazardous chemicals listed in the hospital’s SDS database.
• High energy level.
• Able to detect and greet all who arrive as they enter lobby.
• Able to exchange accurate information.
• Able to move throughout the building.
• Able to remain in a stationary position majority of the time.
• Able to operate computer and other office machinery.
• Able to operate wheelchair and transport patient if needed.
• Must practice patience, tact and caring nature at all times.

Legal Notice – California Applicants Only

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinances as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After a conditional offer and background check, if the Company is concerned about a conviction or convictions directly related to the job, you will be given the chance to explain the circumstances, provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse, and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.