Healthcare Parking Ambassador - HUP

Reimagined Parking; Philadelphia (Philadelphia County); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Paid time off: 10 paid days plus 8 paid holidays

Comprehensive health plans for you and your family

401(k) plan with employer match

Job summary

Reimagined Parking in Philadelphia is looking for an Ambassador to provide excellent customer service in hospital parking operations. You will be responsible for assisting visitors with parking, monitoring compliance with facility rules, and handling customer inquiries.

The position requires a valid driver’s license and the ability to work flexible schedules, including evenings and weekends. Full-time and part-time benefits are offered, including health plans and a 401(k) plan.

Qualifications

• Must be at least 18 years of age.
• Valid driver’s license with an acceptable driving record.
• Dependable, punctual, and professional in appearance and conduct.
• Must successfully pass a background check.
• Must be authorized to work in the United States.

Responsibilities

• Provide welcoming and professional experience to all customers.
• Greet patrons with parking directions and payment options.
• Monitor parking areas for compliance with rules.
• Respond promptly to customer concerns and complaints.
• Assist with traffic flow during peak hours.

Skills

Strong customer service and interpersonal skills

Previous customer service, hospitality, or parking experience

Basic computer or mobile device proficiency

Ability to communicate clearly and courteously with diverse audiences

Ability to follow written and verbal instructions

Education

High school diploma or equivalent preferred

Job description

Position Overview

Job Title: Ambassador

Location: 3400 Spruce St, Phila, PA 19104

Pay: $18/hour; Shift: Monday – Friday 1:00 pm – 9:00 pm

Department: Operations – Field (OPS001)

Application Deadline: 29 June 2026

Reimagined Parking believes great people drive great results. This role serves as the frontline representative for hospital parking operations, delivering exceptional customer service and ensuring safe, efficient parking experiences for guests, tenants, and visitors.

Key Responsibilities

• Provide welcoming and professional experience to all customers and visitors
• Greet and assist patrons with parking directions, payment options, and general inquiries
• Monitor parking areas to ensure compliance with facility rules and regulations
• Issue parking citations or warnings when necessary, following company policies
• Respond promptly and courteously to customer concerns, complaints, or service requests
• Assist with traffic flow during peak hours, special events, or emergencies
• Monitor traffic flow in the hospital ramp and proactively communicate with valet drivers to prevent congestion or delays
• Perform basic facility checks (e.g., signage visibility, cleanliness, equipment functionality)
• Report hazards, incidents, or maintenance issues to management
• Ensure compliance with hospital safety, privacy (HIPAA awareness), and infection‑control expectations
• Utilize parking systems or handheld devices as required
• Maintain a clean, safe, and orderly parking environment
• Represent the organization positively and professionally at all times

Skills, Knowledge and Expertise

• Strong customer service and interpersonal skills
• Previous customer service, hospitality, or parking experience
• Basic computer or mobile device proficiency
• Ability to communicate clearly and courteously with diverse audiences
• Ability to follow written and verbal instructions

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent preferred
• Valid driver’s license with an acceptable driving record
• Dependable, punctual, and professional in appearance and conduct
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.

Physical Demands

• Ability to stand and walk for extended periods
• Ability to work outdoors in varying weather conditions
• Ability to lift up to 25 pounds if requiredAvailability to work flexible schedules, including evenings, weekends, and holidays
• Ability to drive vehicles short distances safely and efficiently

Working Conditions

• Work is performed outdoors for extended periods of time, including the entire shift duration
• Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes

Other Duties

Other duties may change at any time with or without notice.

Benefits

Full‑time benefits include:

• Pay‑included paid time off: 10 paid days plus 8 paid holidays
• Comprehensive health plans for you and your family
• Life and disability insurance (basic life and short‑term disability)
• 401(k) plan with employer match and immediate vesting
• Employee assistance program for behavioral health care
• Parental and caregiver leave

Part‑time benefits include:

• 401(k) plan with employer match and immediate vesting
• Paid sick leave based on state laws and regulations
• Employee assistance program for behavioral health care

Union

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable collective bargaining agreement.

United States – California Applicants Only

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinances, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made. After a conditional offer and background check, if the Company is concerned about a conviction or convictions that are directly related to the job, you will be given the opportunity to explain the circumstances and provide mitigating evidence or challenge the accuracy of the background report.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act/.