Customer Service Ambassador - White Plains, NY

LAZ Parking; City of White Plains (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

LAZ Parking is seeking a Customer Service Ambassador in White Plains, NY. The role focuses on creating a welcoming environment for customers through excellent service, answering calls and resolving inquiries, and assisting at the Customer Service Center.

Applicants should have strong customer service experience, proficiency with computer systems, and effective communication skills. A high school diploma or GED is required, with preference for a college degree. Join our team and help us enhance our customer relations!

Qualifications

• Strong understanding of computer systems.
• Bilingual abilities are preferred but not required.
• Demonstrates a sense of urgency and timeliness.

Responsibilities

• Greet customers in a friendly manner and assist with inquiries.
• Develop proficiency in using customer support systems.
• Support customers in paying or disputing citations.

Skills

Strong customer service experience

Excellent phone and interpersonal skills

Ability to communicate professionally

Proficiency in Microsoft Office applications

Typing skills (45 wpm minimum)

Education

High school diploma or GED required

College degree preferred

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Customer Service Ambassador

Requirements: Strong Customer Service and a Can-Do attitude!

The Spirit of the Position

Immediately Hiring Customer Service Ambassador (CSA) responsible for greeting and creating a welcoming atmosphere for customers and clients of the hospital, by providing excellent customer service, to include answering inbound calls, responding to inquiries, resolving complaints, troubleshooting any issues that are reported, and providing accurate parking system information. CSAs are also required to help support and attend to customer needs in person at the walk-in counter located in the Customer Service Center.

Principal Job Duties

• Greet customers in a friendly manner, is responsive and timely with correspondence and problem resolution, and displays a caring attitude while answering calls or at the front counter.
• Develop a rapport with the customer base.
• Develop proficiency in the use of computer systems and databased systems used to answer customer calls.
• Adhere to standard responses when making and receiving calls and addressing routine inquiries.
• Assist customers in paying or disputing citations.
• Demonstrate continuous process improvement by providing feedback to management about the parking system and online enforcement system(s).
• Other related duties as assigned.

Education

• High school diploma or GED required. College degree preferred.

Experience

• Strong customer service experience.
• Strong understanding of computer systems.
• Knowledge of Microsoft Office applications, including Outlook, Excel, and Word.
• Typing skills, 45 wpm minimum.

Skills

• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Ability to speak, read, and comprehend the English language.
• Bilingual abilities are preferred but not required.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands

Ability to lift, push, and pull at least 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status

Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.