Ambassador

Boardwalk IG Management LLC; Yountville (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Boardwalk IG Management LLC in Yountville, CA is seeking a VALET/GUEST AMBASSADOR to warmly welcome guests, assist with luggage, and operate the hotel shuttle. The role emphasizes strong guest service, safety, and knowledge of the property and local area.

Candidates should have a valid driver’s license, the ability to work flexible hours including nights and weekends, and enjoy being part of a team delivering exceptional guest experiences at The Estate Yountville properties.

Qualifications

• Strong guest-service skills and ability to handle guest concerns.
• Valid state driver’s license and safe driving record.
• Willingness to work varied schedules including nights, weekends and holidays.

Responsibilities

• Greet guests and assist with check-in/out related needs.
• Hold front doors open and ensure guests feel welcomed.
• Carry luggage to guest rooms and tag/store luggage securely.
• Safely drive the hotel shuttle van and know hotel amenities.
• Provide directions and offer information about local attractions.
• Promote hotel amenities and act on guest requests for services.

Skills

Guest service

Customer service

Driving

Teamwork

Flexibility

Job description

Ambassador

Boardwalk IG Management LLC Yountville, California, United States

About this position

VALET/GUEST AMBASSADORYountville, CALaying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

ESSENTIAL JOB RESPONSIBILITIES:

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel and provide excellent guest service.
• Carry baggage to the guest's room.
• Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
• Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e., restaurant, lounge, spa, etc.).
• Respond to request for bell services.

REQUIRED QUALIFICATIONS:

• High work ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possess a valid state driver's license and safely drive guest vehicles and/or shuttle van.
• Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)

https://www.theestateyountville.com/